The Leidos Digital Modernization sector has an opportunity for a Operations Watch Specialist (Ops Watch) supporting Air Force users in the National Capital Region.
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The Digital Modernization Sector is focused on delivering performance-based IT services and repeatable solutions to include applying cloud-factory and aaS (as a Service) capabilities and integrating commercial products to provide a comprehensive digital engineering approach to IT transformation.
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Job Summary:
The Ops Watch team is a 24/7/365 manned function. This position is for a member of a 4-person team responsible for performing the Ops Watch duty during the swing shift 1400 - 2230.
Primary Responsibilities:
Monitor, maintain, report, and ensure that the environment is up and running at all times.
Monitor both NIPR and SIPR environments.
Log analysis and document for incident remediation / threat hunting.
Respond to outage, critical, and warning alerts to resolve issues before they affect end-user services.
Works as part of the Ops Watch team to achieve mission critical objectives and deliverables.
Report alerts to the Communications Focal Point (CFP) and relevant stakeholders while working with mission partners and local technicians to resolve the alert as soon as possible.
Communicates with internal team members across multiple areas.
Monitor and continuously improve system tools providing status information to Ops Watch, such as Remedy, SolarWinds, and System Center Operations Manager (SCOM), to maintain situational awareness of the environment.
Basic Qualifications:
Bachelor's degree with a minimum of 2+ years of related experience.
Additional years of relevant experience may be accepted in lieu of a degree.
Currently possess a DoD Secret security clearance with the ability to obtain a Top Secret in the future.
Currently possess a minimum DOD_8570 IAT2 certification for example a CompTIA Sec+ certification.
2+ years' experience with switches and routers.
Experience with Cisco Prime or other network monitoring systems.
Experience using system monitoring tools such as SolarWinds and SCOM to monitor enterprise system status across multiple technologies and platforms.
Experience writing strong technical support/triage documentation.
Experience reviewing system events and performing triage to determine impact and urgency.
Experience troubleshooting enterprise IT incidents and recommending approaches to resolve them.
Ability to work in a live 24x7 operation.
Preferred Qualifications:
CCENT or CCNA Certifications.
Experience tuning system monitoring tools such as SolarWinds and SCOM.
Experience working with ITSM tools, especially Remedy.
Experience working in a military command or operations center, particularly an Air Force Communications Focal Point (CFP).
Experience working at the Pentagon, Joint Base Andrews (JBA), and Joint Base Anacostia-Bolling (JBAB)- Knowledge of Air Force, Pentagon, and/or AFNCR.
Original Posting Date:2024-12-18While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:Pay Range $57,850.00 - $104,575.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.