GEICO's Contact Center Transformation Workforce Management team is seeking an Operations Workforce Capacity Planning Analyst – to join the team. This position will prepare long, and short-term workforce forecasts used for strategic planning. Data will need to be analyzed to monitor variances, identify trends and provide improvement recommendations.

Responsibilities:

•Prepares standard and ad-hoc models of high and moderate complexity. •Identifies workforce status by comparing and analyzing results with plans and forecasts. •Prepare of workforce dashboards and reporting of key performance indicators using accurate and quality data. •Prepare monthly analytical reviews of forecasting including comparisons to prior projections.•Maintains and updates standard reporting & analysis to support operational decisions.•Adheres to the GEICO Code of Conduct, company policies and operating principles.•Meets attendance standard at business location (in office 3x per week) to perform necessary job functions and to facilitate interaction with management and co-workers.

Qualifications

•A bachelor’s degree in finance or related field•5-8 years of relevant work experience in contact center environment, finance, accounting or similar field•Proficiency in workforce management software and Microsoft Excel; knowledge in Power BI/SQL preferred.•Strong analytical skills combined with high level of intellectual curiosity.•Proven track record of providing accurate forecasts. •Ability to understand, describe, and explain root cause and effect dynamics. •Strong communication and influencing skills. •Ability to actively engage with operating partners to understand business demand drivers and corresponding impacts on forecasts. •Ability to adapt to shifting goals and priorities, while delivering results on-time •Creative problem solver

 

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

 

Benefits:

As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

Premier Medical, Dental and Vision Insurance with no waiting period**Paid Vacation, Sick and Parental Leave401(k) PlanTuition ReimbursementPaid Training and Licensures

*Benefits may be different by location.  Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.