Position Description:

Responsible for answering phones and maintaining a log of calls received. Dispatch housekeeping services according to guest and management requests. Resolve guest complaints and answer questions.

Job Functions

Handle service calls and guest complaints quickly, efficiently, and courteously.Issue equipment to guests; such as, rollaway beds, irons and ironing boards.Handle guest lost and found inquiries.Log all calls that come into Housekeeping.Maintain communication with Front Desk and Engineering.Monitor the computer for check-outs, pick-ups, and discrepancies; communicate status.Assign, distribute, and/or collect keys, beepers, and duties to employees.Assist outgoing and incoming shifts in accounting and transfer of personnel paperwork, keys, and beepers.