Job Title: Operations/Supply Chain Administrative Support

Job Description

Handle over 600 advertiser support issues, including ad hoc and manual click credit funds distribution that requires review. Distribute funds to customers in the Iron Mountain system, manage 20 SIMS/day, and work in the SIM queue. Collaborate with the team to resolve issues, understand live promotions, and perform audits to ensure correct distribution by support associates. This role involves customer-facing responsibilities and mostly heads-down work.

ResponsibilitiesHandle over 600 advertiser support issues, including manual click credit funds distribution.Distribute funds to customers in the Iron Mountain system.Manage and resolve 20 SIMS/day, working within the SIM queue.Collaborate with the team to resolve issues and understand live promotions.Perform audits to ensure correct distribution by support associates.Review, audit, and distribute promotional click credit requests in customer-facing issues and escalations.Generate reports, manage multiple projects, and monitor promotional funds expenditures.Assist with compiling and developing the annual budget.Essential Skills2+ years of industry experience in operations, supply chain, or customer issue resolution.Operational background with experience in reducing and improving metrics.Knowledge of reducing SLAs.Experience with ticketing systems.Customer issue resolution background.Attention to detail.Reporting or auditing experience.Proficiency in Microsoft Office.Additional Skills & QualificationsInterest in marketing or customer experience.Project management skills.Experience in organizing sprints.Participation in new launches.Bachelor’s Degree required; advanced degree with strong industry experience considered.Work Environment

This is a hybrid role with 40 hours per week, requiring 3 days in the office and 2 days remote. Core hours are 9-5pm EST, Monday to Friday. The role involves running promotions campaigns, rewards programs, and driving consumer action to receive credit, with a purpose of distributing ad click credits and manually distributing click credit for promotions campaigns.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in New York,NY.

Application Deadline

This position is anticipated to close on Feb 7, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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