Pennington, NJ, 08534, USA
6 days ago
Ops Analyst - Health Benefit Solutions
Adecco is recruiting for an Important water brand a **Ops Analyst** position, to join an Hybrid team in **Pennington, NJ.** The Retirement Onboarding and Operations teams within Wealth Management Operations provide onboarding, plan maintenance and operational support for Institutional and Personal Retirement clients for product lines offered through Retirement & Personal Wealth Solutions (RPWS). This position within the Health Benefit Solutions (HBS) Operations team is responsible for the support of various day-to-day resolution of escalated client issues and oversight of various HBS processes. **Responsibilities:** -Responsible for supporting the day-to-day resolution of complex client problems and escalated issues. - Ensure all customer inquiries and complaints are resolved within corporate policy guidelines and SLAs. - Responsible to stay abreast of new product developments, process enhancements impacting HBS products and services. - Assist with regulatory and audit assessments as required. - Responsible for providing efficient, courteous service to inquiries and requests from internal associates and external clients. - Provide Siebel case metric tracking, reporting and act as liaison between HBS and other business partners including external vendors to ensure that high quality and comprehensive client service is provided to HBS clients in accordance with defined parameters. - Perform vendor oversight functions to ensure that SLA's are met. Operational functions includes response/research, account maintenance and analyzing and determine cause and resolution to inquiries and request. Proactively assist other team members when workloads dictate. - Provide support of the tracking of billing reconciliation for 40+ clients who require aged receivable tracking. Includes working with Relationship managers to follow up and provide support on aged receivables as needed. - Provide support of fulfillment mailing quality assurance, mail tracking and peer review for the mailing of various HBS Fulfillment items. - Support team by assisting Team Leader and/or Manager in the completion of special projects as required. - Provide back-up Operational support for various HBS processes including, debit card updates, debit card monitoring, Billing, Enhanced IDV support, Privacy mailings and various Operational calls. - Perform additional duties as assigned by Team Leader and HBS Operations manager. **Required Skills:** - Client relationship/vendor management skills - Proficient in MS Word and Excel - Ability to manage multiple, tasks with overlapping deliverable dates - Demonstrates initiative - SharePoint and document organization - Time management and organizational skills - Excellent verbal and written communication skills - Ability to adapt to a changing environment **Desired Skills:** - Familiarity with Consumer Driven Healthcare Products (ex. HSA, FSA, HRA) - Bachelor's degree strongly preferred **What we offer:** + M-F 8am-5:30pm + Hybrid Position + **Pay Rate:** $23.45 **Pay Details:** $23.45 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance
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