Ops Dispatcher

Loomis Armored Sacramento, CA, 1717 E St, Sacramento, California, United States of America Req #7207

Thursday, February 27, 2025

With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company's managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team!

Ops Dispatcher

Ensure Quality Customer service and accountability of items keyed into computer system

Position duties are handling customer's calls into the branch, communication with all routes, ATM combo/support to routes, keying information in daily to the RPMS report, maintaining and updating SOFI information Daily and maintaining Branch reports.

General Information:

Climate controlled office environment. Requires extended time sitting at desk opening doors to building, answering company phone lines, operating computer and monitoring vehicle radios.

DUTIES:

Security of Branch

Controlling access to building and grounds allowing access under branch policy

Customer Service:
• Handle incoming customer calls concerning
• Routing Specials on Demand
• Service Request
• No pick ups
• Resolve customer issues
• Generate ETA to Ops Report
• Communication with all routes

Maintain Dispatchers Log:
• Logging hourly calls into report log system including over the payment liability route problems/concerns Suspicious activity.
• Create Holiday Routes and Maintain Request from Customers and National Accounts.
• Send out safety/ security messages
• Coordinate any special services to routes and make supervisors aware.
• Coordinate variable account pick-ups and delivers
• Maintain Daily ATM Combos list Assist Messengers with force balances on ATM's and any related ATM Issues
• Perform any other duties or special projects as deemed necessary by Management Staff.

Essential Duties/Job Qualifications
As part of the qualification process for the Armed Driver Guard position, a Human Performance Evaluation (HPE) is required. This evaluation requires successful completion of testing in the following areas:

Lift:
- 25lbs vertical lift from 10 inches to 66 inches from the floor (1X)

Lift-Carry:
- 18lbs vertical lift from 1 inch to 44 inches from the floor, and horizontally transfer 15ft (4X)
- 18lbs vertical lift from 10 inches to 36 inches from the floor and horizontally transfer 300ft (1X)
- 50lbs vertical lift from 10 inches to 36 inches from the floor and horizontally transfer 2ft (2X)

Push-Pull:

- Horizontally transfer 47lbs of force on a sled (single, non-dominant arm), a distance of 1ft (2X)

Repetitive Coupling:
- Squeeze Jamar Hand Dynamometer requiring forces up to 30lbs / both right & left hands (4X)

Climb:
- Ascend / Descend a step with heights of 16. 21 & 24 inches from the floor (10X)

Benefits

Loomis offers one of the most comprehensive employees benefit packages in the industry, which includes:
Vacation and Sick Time (PTO) as well as Paid Holidays Health & Dental Insurance Vision Insurance 401(k) Plan Basic Life Insurance Plan Voluntary Life Insurance Plan Flexible Spending and Health Savings Account Dependent Care Account Industry leading Training and Development

Loomis is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Other details
Job Family Hourly Job Function Operations Pay Type Hourly Hiring Rate $22.50

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