OPS DISTRIBUTED COMPUTER SYSTEMS SPEC - 77903080 Date: Jan 28, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . Requisition No: 835473 Agency: Florida Fish and Wildlife Conservation Commission Working Title: OPS DISTRIBUTED COMPUTER SYSTEMS SPEC - 77903080 Pay Plan: Temp Position Number: 77903080 Salary: $20.00- $24.00 Posting Closing Date: 02/07/2025 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) Office of Information Technology OPS Distributed Computer Systems Salary: $20.00 - $24.00 3200 NE 151 Street Miami, FL. Florida Fish and Wildlife Conservation Commission Office of Information Technology OPS Distributed Computer Systems – 77903080 Dade County Our Organization: The FWC envisions a Florida where fish and wildlife are abundant and thriving in healthy and connected natural landscapes with vital working lands and waterways; where natural resources are valued and safely enjoyed by all; and wherein natural systems support vibrant human communities and a strong economy. Our Mission: Managing fish and wildlife resources for their long-term well-being and the benefit of people. Every organization has an identity that is forged not only by what it does, but by how it conducts itself. The values embedded in our mission and expressed in the vision of the FWC are to make quality decisions by being dynamic, science-informed, efficient, ethical, collaborative, and committed to the vitality of the state and its environment. Visit our website for more information: MyFWC.com Open Competitive Opportunity: Applications from all candidates will be considered. This is a full-time (40 hours per week) Other Personal Services (OPS) position. The hourly rate of pay is between $20.00 and $24.00. Requirements: Employment in this position is contingent upon a satisfactory criminal history check (fingerprint-based) in accordance with Chapter 435, Florida Statutes. Responses to qualifying questions should be verifiable by skills and/or experience stated on the profile application/resume. Information should be provided regarding any gaps in employment. Hours: 8:00 AM to 5:00 PM (ET) Monday through Friday. Work at the FWC is cross-functional, meaning duties may cross division/office lines. The Commission expects employees to function across FWC's organizational structure by providing their skills and expertise wherever needed through work on teams or as directed. Valid US Driver’s License – up to 25% travel is required. Position Description: This is work providing technical assistance to computer system users. Incumbent works with Law Enforcement and other FWC employees to answer questions or resolve computer problems for clients in person, via telephone or from remote locations. Incumbent is responsible for PCs across the state and may need to travel to various Commission locations to perform duties. Performs installation and repair of hardware, software, and peripheral equipment such as Law Enforcement bodycams, Smartcop software and aircards, following design or installation specifications. Responsible for keeping an inventory of computer equipment and software in assigned area. Assists clients with procedures for surplus computer equipment. Installs hardware and software; supervise installations of communications Hardware, wiring, and services; identify and resolve computer and communication issues; process and track workload using the agency incident management tracking system. Tests and monitors software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for user. Enters commands and observes system functioning to verify correct operations and detect errors. Prepares evaluations of software and hardware and submits recommendations to management for review. May take a lead role in the planning, testing and implementation of major projects under the supervision of management. Reads technical manuals, confers with users, and conducts computer diagnostics to determine nature of problems and provide technical assistance. Works directly with hardware and software manufacturers to resolve major problems. May develop training materials and procedures and conduct training programs. Prepares administrative and purchasing reports as required. Reports day-to-day activities to supervisor(s) as required. Maintains knowledge of hardware and software by reading trade magazines and technical manuals and attends training seminars. Performs other duties as assigned. Additional Requirements : + Courteously assists Commission constituents to resolve questions or problems they may have in matters relating to the Commission, its programs or fish and wildlife conservation in general. Seeks to garner public support for agency objectives and programs by serving Florida’s citizens in a positive and pro-active manner. + The Commission expects its employees to be courteous and respectful while assisting Commission customers and stakeholders, ensuring each encounter is as positive as possible. Employees should promptly resolve questions or problems relating to the Commission, its programs and/or fish and wildlife resources. Employees should seek to gain public support for agency objectives and programs by serving Florida’s citizens in a positive and proactive manner and by listening to what the customer wants and striving to meet their needs. When appropriate, employees will explain the reasons for agency actions or decisions while communicating a consistent Fish and Wildlife Conservation Commission (FWC) point-of-view. + Work at FWC is cross-functional meaning duties may cross division/office lines. The Commission expects employees to function across FWC’s organizational structure by providing their skills and expertise wherever needed through work on teams or as directed. + Responsible for following the provisions and requirements in Section 215.422, Florida Statutes, related to the Department of Financial Services rules and FWC’s invoice processing and warrant distribution procedures. Knowledge, Skills, and Abilities: + Knowledge of the Windows 10 and imaging Windows computers; + Knowledge of Office Productivity Software, Microsoft Office 365; + Knowledge of Microsoft’s Active Directory, Intune, Azure; + Knowledge and skills assisting remote mobile users; + Knowledge and skills with desktop and/or network security; + Knowledge and skills troubleshooting various hardware and software issues; + Knowledge and skills assisting users with data integrity; + Good communication skills. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location: MIAMI, FL, US, 33055 MIAMI, FL, US, 33127 MIAMI, FL, US, 33161 MIAMI, FL, US, 33166 MIAMI, FL, US, 33173 MIAMI, FL, US, 33283 MIAMI, FL, US, 33137 MIAMI, FL, US, 33194 MIAMI, FL, US, 33177 MIAMI, FL, US, 33144 MIAMI, FL, US, 33256 MIAMI, FL, US, 33101 MIAMI, FL, US, 33131 MIAMI, FL, US, 33199 MIAMI, FL, US, 33122 MIAMI, FL, US, 33157 MIAMI, FL, US, 33160 MIAMI, FL, US, 33183 MIAMI, FL, US, 33142 MIAMI, FL, US, 33175 MIAMI, FL, US, 33135 MIAMI, FL, US, 33184 MIAMI, FL, US, 33165 MIAMI, FL, US, 33138 MIAMI, FL, US, 33125 MIAMI, FL, US, 33134 MIAMI, FL, US, 33145 MIAMI, FL, US, 33155 MIAMI, FL, US, 33174 MIAMI, FL, US, 33186 MIAMI, FL, US, 33189 MIAMI, FL, US, 33150 MIAMI, FL, US, 33130 MIAMI, FL, US, 33147 MIAMI, FL, US, 33181 MIAMI, FL, US, 33132 MIAMI, FL, US, 33126 MIAMI, FL, US, 33169 MIAMI, FL, US, 33178 MIAMI, FL, US, 33176 MIAMI, FL, US, 33172 MIAMI, FL, US, 33136 MIAMI, FL, US, 33128 MIAMI, FL, US, 33162 Nearest Major Market:Miami