Requisition No: 831632
Agency: Juvenile Justice
Working Title: OPS DJJ OPERATIONS SPECIALIST - 80900019
Pay Plan: Temp
Position Number: 80900019
Salary: $19.47 Per Hour
Posting Closing Date: 07/08/2024
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The Department of Juvenile Justice salutes our heroes.
We are honored to have the opportunity to support our nation's veterans and their families.
We value the service given to our country and support the hiring of service members and military spouses.
THIS POSITION IS A POOL ANNOUNCEMENT
MULTIPLE POSITIONS MAY BE HIRED FROM THIS ANNOUNCEMENT
LOCATION, CONTACT AND SALARY INFORMATION:
LOCATION: Tallahassee – Leon County
STARTING SALARY: $19.47 per hour.
CONTACT PERSON: Safa Shariat (850) 717-2487
DESCRIPTION:
The incumbent in this position will act as an information duty officer in the Department’s Central Communications Center (CCC). This person will be responsible for receiving, logging, and transmitting pertinent information from DJJ, providers, grant facility and staff regarding incidents, to the executive management team. The duties of this position will include, but may not be limited to, the following:
Answer incoming calls placed to the Central Communications Center (CCC), unless already responding to a call.
Obtain basic information and pertinent data and document all incoming and outgoing communications relating to the incidents.
Accurately record information in the Central Communications Center Incident Reporting System, or other such databases utilized by the CCC.
Notify designated officials in each branch/program area pursuant to the protocol outlined in the CCC Rule and CCC Notification Matrix.
Responsible for checking the voicemail system for messages received and return all voicemail messages received pursuant to the protocol outlined in policy/rule. The voicemail shall be checked regularly, not less than one time each hour during the assigned shift.
Review all incidents in the database prior to the end of the assigned shift and ensure incidents are classified in accordance with policy/rule.
Prepares documents for public records and statistical data requests.
Acts as a customer service liaison in assisting, answering questions and providing information to individuals throughout the state.
Record and maintain pertinent information on DJJ forms and the Duty Officer Log.
Perform other related duties as required.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of data collections for analysis.
Basic computer skills, including typing or use of keyboard-controlled data input.
Ability to organize data into logical format for presentation in reports, documents, and other written materials.
Ability to utilize problem solving techniques.
Ability to communicate effectively, both verbally and in writing.
Ability to establish and maintain effective working relationships with others and be an effective team member.
Ability to work independently without close and constant supervision.
PREFERRED QUALIFICATIONS:
Preference will be given to candidates who have experience working in a call center.
SPECIAL NOTES:
All responses provided to the qualifying questions for this vacancy advertisement must be verifiable on your Candidate Profile. Please provide an explanation of gaps in employment. Incomplete Candidate Profiles will NOT be considered.
All prospective candidates will be subject to a sex offender check, criminal background checks (state, local, and national) and pre-employment drug screening for direct care positions.
DJJ participates in E-Verify (Employment Eligibility).
When identified on a position description, a valid driver’s license is required. If initially hired with an out-of-state license, the Florida resident must obtain a valid Florida state driver’s license within 30 days of hire. Licenses suspended or revoked for any reason, work permits (Business purpose/Employment/education only licenses) and some types of restricted licenses are not acceptable. Licenses that have Corrective Lenses Restriction are acceptable, provided the driver wears corrective lenses while operating the vehicle.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.