OPS GOVERNMENT OPERATIONS CONSULTANT III - 64906084 Date: Feb 5, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . Requisition No: 846101 Agency: Department of Health Working Title: OPS GOVERNMENT OPERATIONS CONSULTANT III - 64906084 Pay Plan: Temp Position Number: 64906084 Salary: $26.44 Hourly Posting Closing Date: 02/20/2025 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) FLORIDA DEPARTMENT OF HEALTH BROWARD COUNTY GOVERNMENT OPERATIONS CONSULTANT III - 64906084 PERFORMANCE EXCELLENCE ANALYST OPEN AGENCY OPPORTUNITY This position is required to work on site at one of our facilities located throughout Broward County. We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application. When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered. DUTIES As a member of the Organizational Development Team of the Florida Department of Health in Broward County, the Performance Excellence Analyst is responsible to improve the quality and efficiency of operations throughout the agency through analysis of business data and establish improvements to processes and organizational effectiveness. This role includes the use of advanced technical skills and tools such as Office 365, Project, Visio, Publisher, SharePoint, Adobe Pro and Excel for procedures, protocols, and process mapping. This position reports to the Director of Performance Excellence and the essential duties are as follows: Procedures and Protocols : Is responsible to provide consultation, technical assistance, & feedback to managers & staff for the writing, revision, and implementation of DOH-Broward procedures & protocols per established timeframes. Independent technical writing, composition, editing, maintenance, and refine policies and procedures of the organization within established timeframes. Establish and maintain procedure tracking database. Create corresponding process maps for procedures and protocols. Accreditation : is responsible for documentation, training staff, attending Performance Management meetings, writing procedures and plans to maintain and meet Public Health Accreditation/Reaccreditation requirements. Customer Service : Developing, coordinating, implementing, evaluating, & continually improving the agencies external customer service & key partner/stakeholder processes. Activities include: develops customer service training; leads the client inquiry/complaint system & other listening points; tracks resolution of the client inquiry/complaint resolution process; oversight of call system contracts; develops & implements customer service standards; coordinates survey processes & oversees analysis of business results; reviews results of customer/ client satisfaction surveys, develops recommendations jointly with managers regarding improvement cycles & monitors results. Quality/Process Improvement : Is responsible to provide training, consultation, technical assistance, & feedback to managers & staff in the identification, development, mapping, & re-engineering of key processes & business results with action / improvement plans to close performance gaps and support policies and procedures. Analyzes & facilitates improvement cycles & improvement teams including workgroups, councils, & committees. Facilitates improvement teams. Implements the organization’s quality improvement process, provides technical assistance and consultation for programmatic plan implementation. Researches and analyzes industry best practices and benchmarks. Strategic Planning : Assists in the organization’s strategic planning process and provides technical assistance and consultation for programmatic strategic plan implementation. Consulting and training : Collaborates with managers & supervisors to provide consultation, technical assistance & training opportunities on local, state, & national levels. Participates in public speaking engagements to the community & other organizations as requested. Performs additional duties as required. KNOWLEDGE SKILLS AND ABILITIES + Knowledge of basic management principles and practices. + Knowledge of the methods of data collection and analysis. + Ability to coordinate a consultative program designed to ensure the resolution of managerial and operational problems. + Ability to determine work priorities and ensure proper completion of work assignments. + Ability to communicate effectively. + Ability to establish and maintain effective working relationships with others. + Ability to formulate policies and procedures. + Ability to understand and apply applicable rules, regulations, policies, and procedures relating to operational and management analysis activities. + Ability to organize data into logical format for presentation in reports, documents, and other written materials. + Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work and other activities relating to the improvement of operational and management practices. + Ability to conduct fact finding research. + Ability to work independently. + Ability to solve problems and make decisions. MINIMUM QUALIFICATION QUESTIONS: + Willing to work before, during and/or beyond normal work hours or days in the event of an emergency. + Bachelor’s Degree or higher from an accredited college or university with a major in Public Health, Business Administration, Public Administration, English or another related field + Technical writing experience. + Experience drafting procedures and working with management to revise and implement them. + Experience implementing quality improvement processes. + Experience giving presentations in the community. + Experience creating process maps. PREFERRED QUALIFICATION QUESTIONS: + Master’s Degree or higher from an accredited college or university with a major in Public Health, Business Administration, Public Administration, English or another related field. + A minimum of one year experience with data analysis. + A minimum of one year experience with databases. + A minimum of one year experience handling customer inquiries and grievances. + Professional experience working at the Florida Department of Health. + Valid driver’s license free of major infractions and access to an automobile to be utilized for work purposes and receive reimbursement for mileage. Florida Department of Health Mission, Vision, and Values: Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. Vision: To be the Healthiest State in the Nation. Values: I nnovation: We search for creative solutions and manage resources wisely. C ollaboration: We use teamwork to achieve common goals & solve problems. A ccountability: We perform with integrity & respect. R esponsiveness: We achieve our mission by serving our customers & engaging our partners. E xcellence: We promote quality outcomes through learning & continuous performance improvement. Where You Will Work: BROWARD COUNTY The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available: + State of Florida 401(a) FICA Alternative Plan (mandatory) + Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office) + Workers’ Compensation (mandatory, if needed) + Reemployment Assistance (Unemployment Compensation) (mandatory, if needed) + Deferred Compensation (voluntary) + Employee Assistance Program (voluntary) + And more! For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com. Please be advised: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location: FORT LAUDERDALE, FL, US, 33315 Nearest Major Market:Fort Lauderdale Nearest Secondary Market:Miami