OPS INFORMATION TECHNOLOGY ANALYST - 79900658 Date: Mar 3, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . Requisition No: 847613 Agency: Business and Professional Regulations Working Title: OPS INFORMATION TECHNOLOGY ANALYST - 79900658 Pay Plan: Temp Position Number: 79900658 Salary: $18.00 - $25.00 Posting Closing Date: 03/09/2025 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) DIVISION OF TECHNOLOGY OPS INFORMATION TECHNOLOGY ANALYST POSITION NUMBER: 79900658 Hiring Salary: $18.00 - $25.00 Per Hour *OPEN COMPETITIVE* ***Applicants must complete all fields in the Candidate Profile. Work history, hours worked, and formal education are required to qualify for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information.*** Our Organization and Mission: The Mission of the Florida Department of Business and Professional Regulation (DBPR) is to “License Efficiently and Regulate Fairly”. The Division of Technology supports the mission of DBPR through management of the systems that underpin the services the Department offers to the public. Our staff continually work to increase the efficiency and effectiveness of DBPR, through consultation with the business units within the Department to integrate new and innovative technology solutions. Duties & Responsibilities: + Incumbents answer questions or resolve computer problems for clients in person, via remote software and over the telephone. Incumbents may also provide assistance in the use of technology hardware and software, including printing, installations, office productivity software, electronic mail, networking, video conferencing and operating systems. This position is responsible for the installation, maintenance, support and upgrade of the 1800+ computer systems within the Department of Business and Professional Regulation, providing technical assistance to computer system users. + Development and implementation of future technology standards as they relate to software applications and PC hardware, including all peripheral devices all while maintaining a high standard of customer service. + Reconfigure workstations for new and existing clients. Work with other Help Desk team members to set up new clients or change existing client's configuration of hardware and software. + Assists in establishing methods and procedures for use of the distributed computer systems including hardware, software, communications, and user training. Installs and implements distributed computer systems hardware, software, and communications components including enhancements and upgrades. + Creates and modifies documentation for the distributed computer operating systems software, applications software, and the connectivity / installation with other computers, printers, and other peripheral equipment. + Incumbent in this position may be required to be in on-call and/or call back status during emergency response. + Monitors the use of software and hardware throughout the network and provides for on-going identification and resolution of user needs. Conducts on-site systems reviews to evaluate user compliance to system standards and procedures. + Analyzes and resolves hardware, software and communications problems using diagnostic software and/or technical trouble shooting processes. Knowledge, Skills & Abilities: + Knowledge of Windows 10 operating system. + Knowledge of Office Productivity Software: Microsoft Office 2010/2013/2016, O365, Adobe Acrobat Reader and Acrobat Pro. + Knowledge of various client VPN software. + Knowledge of Microsoft’s Active Directory (AD) and experience and skills with user accounts and computers within AD. + Experience and skills with assisting remote mobile users. + Experience with ticketing system software. + Experience and skills with desktop and/or network security. + Experience and skills with troubleshooting hardware and software, TCP/IP and printer configuration. + Experience and skills with assisting users with data integrity. + Excellent communication skills. Minimum Requirements: + Customer service experience;and + Experience with a helpdesk support or desktop support environment;and + Experience with Windows 10 and /or Windows 11 operating system;and + Experience with Office Productivity Software: Microsoft Office 2010/2013/2016, O365, Adobe Acrobat Reader and Acrobat Pro;and + Experience with troubleshooting issues within Microsoft Office;and + Experience with Microsoft’s Active Directory (AD) and user accounts and computers within AD;and + Experience with troubleshooting computer hardware issues ;and + Must be able to lift and carry at least 50 lbs. on a daily basis;and + Must be able to kneel, bend, crawl and climb a ladder on a daily basis. Preferred : Preference will be given to applicants that have previous Helpdesk or Call Center experience, as well as ticketing and multi-line phone system experience. Successful applicant must pass a Level 2 background screening, including fingerprinting, as a condition of employment. Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status. NOTE : This position requires a security background check and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check. Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation. SPECIAL REMINDERS: Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov . If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location: TALLAHASSEE, FL, US, 32399 Nearest Major Market:Tallahassee