With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

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The Operation's Manager position is an extension of the Management team which assists the Property Manager in the oversite of the day to day building operations and Association. The Operations Manager ensures the highest possible level of Customer service offered to residents, guests, and service providers as well as maintaining the safety of the property. The Operations Manager accurately maintains daily logs, records, and forms. They must be able to understand and react to emergency situations and operate security control systems. Operations Manager reports directly to the Property Manager.

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POSITION RESPONSIBILITIES:

\n\nMeet daily with the Property Manager and Building Engineer to go over daily tasks, reports and deadlines\nAssist the Property Manager, Administrative Assistant and Building Engineer as needed.\nOversee Security operations\nMonitors and operates Security Control Systems and Emergency Response Systems.\nMonitors and controls access to the building.\nWrite incident reports when needed, proof read all incident reports\nMonitors and controls access to the building.\nAssist with preparation of specifications needed for all services received by the Association (e.g., landscaping, trash, insurance, pool, etc.)\nAssist with bid process, coordinate / review bid spec proposals and comparison spreadsheet.\nComplete a bid analysis\nFollow up on all property incidents, provide notification to residents and track progress\nAssist all teams as needed and as directed by the Property Manager\nDemonstrates excellent customer service, communication, and time management skills.\nAttend after hours Board meetings or events from time to time, as needed or requested by manager\nAccurately maintains daily logs, records and forms.\nWorks shifts that are subject to change based on property needs.\nUpdate the manager daily / weekly with a weekly report, a synopsis of week, and any incidents\nAssist all Unit Owners, Residents and Guests in a courteous, helpful manner, referring any questions or concerns directly to the Management Office that can not be addressed by Operations\nEnsure maintenance of all files, (work orders, incident reports, records, correspondence, etc.) in accordance with company procedures.\nReport to the Property Manager any problems as soon as possible, recording all irregularities on an Incident Report.\nMaintains a safe and secure environment throughout the building/property. Any safety issues must be brought to the attention of the Property Manager immediately.\nFollows safety procedures and maintains a safe work environment.\nRegularly walks the property checking all areas to ensure proper operation/safety and investigate/report any incidents that may occur during the course of the shift.\nWork on a building emergency management plan, hurricane and disaster plan\nRespond to any mechanical, medical or police emergencies and assist as needed in a timely manner.\nSupervise all moves, deliveries and check on the status of all unit owner construction, to ensure that all work is progressing smoothly and in accordance with property guidelines and regulations, reporting any damage to common areas immediately to the Property Manager.\nAt the beginning and end of each shift, check the Fire Alarm Panel, ensuring that it is fully operational.\nMay be assigned other duties by the on-site Property Manager\n\n\n\n\n

Job Type: Full-time

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Pay: From $25.00 per hour

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Expected hours: 40 per week

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Benefits:

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\n\n401(k)\n401(k) matching\nDental insurance\nEmployee assistance program\nFlexible spending account\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nVision insurance\n\n

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Schedule:

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\n\n8 hour shift\nHolidays\nWeekends as needed\n\n\n\n\n

\n Requirements\n\n\n\n

Education:

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\n\nHigh school or equivalent (Preferred)\n\n

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Experience:

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\n\nCustomer service: 8 years (Preferred)\nAdministrative Assistant: 4 years (Preferred)\nComputer skills: 3 years (Preferred)\n\n

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Language:

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\n\nEnglish (Required)\nSpanish (Preferred)\n\n

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Ability to Relocate:

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\n\nMiami, FL: Relocate before starting work (Required)\n\n

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Work Location: In person

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.