Ops Professional MKTS - AML Onboarding Operational Readiness Jacksonville, Florida **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **Job Description:** This job is responsible for providing analytical support in a Global Markets Operations function for one or more operations product areas. Key responsibilities include analyzing and resolving highly complex operations problems and initiatives requiring exceptional handling and coordination of multiple operational and/or product specialists to resolve. Job expectations include managing projects and the introduction of new initiatives, systems, products, services, and processes and coordinating necessary expertise across multiple operations functions and products. **Line of Business Job Description:** Global Banking Global Markets (GBGM) AML Onboarding is responsible for onboarding of new clients to ensure that Bank of America meets both the regulatory and internal AML/KYC requirements. The GBGM AML Onboarding team is responsible for reviewing and approving account opening documentation globally. The team has a vacancy in the Business Enablement team for an individual who has experience in operational readiness and dealing with change for a complex operations function. The role includes supporting the GB GM AML Onboarding team to manage and execute Operational Readiness activities, manage Law/Rule/Reg change, procedure, process and technology change and act as AML Onboarding SME in the AMRS and LatAm regions. **Responsibilities:** + Partners with Sales Associates, Traders, Research Analysts, trading counterparties, internal and external attorneys, administrative agent banks, and various other internal operations groups + Analyzes and resolves highly complex operational problems + Supports ad-hoc projects for new processes or industry initiatives + Law/Rule/Reg change implementation management + Procedure writing + Resource design and production + Process design + People/process/tech change management + CDD/KYC Onboarding SME/consultant + Training design and facilitation + Write and manage communications + Manage people, process and technology change, including audit issues + Work with your peers to understand the interdependencies and impacts horizontally across the portfolio of change and act accordingly + Understand the processes of and advocate for the AML Onboarding organization + Manage socialization across impacted teams and work collaboratively with stakeholders + Provide executive summaries on project statuses to senior leadership **Required Qualifications:** + 2+ years’ experience in an AML/KYC related role + Excellent communication skills, both oral and written + Demonstrated knowledge of AML/KYC requirements and operational processes + Strong influencing and executive presentation skills. Must be comfortable and effective interacting at all levels of the organization + Strong organizational skills + A flexible, team-spirited approach with the ability to work independently + Ability to work accurately to tight deadlines in a demanding environment + Attention to detail + Proficiency MS Office products **Skills** : + Attention to Detail + Critical Thinking + Data Collection and Entry + Recording/Organizing Information + Research + Fraud Management + Interpret Relevant Laws, Rules, and Regulations + Problem Solving + Quality Assurance + Risk Management + Adaptability + Customer and Client Focus + Prioritization + Result Orientation + Written Communications **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) . To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.