Business unit, Department, Reporting

Business Unit: CPS

Department: EIS

Reports to: Senior Manager

Core Description

To manage and support customer technical solutions and provides general technical support on customer systems. Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific) 

Key Deliverables / Primary Functions Execute to the Managed Services business plan and strategies.  Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting  Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.  Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.  Assist with project delivery.   Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.  Assist colleagues and contribute to the quality and values   Drive a proactive culture to reduce common causes of operational problems.  Understand the requirements of being part of a 24x7 on-call operation  Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems  Technical ability to perform firmware hardware upgrades on server platforms  Core Functional Skills & Capabilities ICT KnowledgeInfrastructure TechnologyRisk ManagementTeamworkCommunicationCore Behavioural Competencies Working with peopleApplying expertise & TechnologyDelivering Results & Meeting customer expectationsAnalysingDeciding & Initiating ActionCulture MatchJob MatchMinimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information TechnologyOR NQF 4: Grade 12Additional Education -Preferred /Advantage Relevant IT certificationExperience

3 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) 

OR 

5 years experiences in particular field of speciality within a large and highly complex organisation ((cloud and platform support) 

Certifications Microsoft/MCSEVMware Vcenter and ESXIXEN servcerExperience in implementing and maintaining of Microsoft Operating Systems: Windows Server 2008, 2012, 2016, 2019 including DNS, DHCP, VLAN, storage configuration and administrationHyper-VPerform patching using Microsoft best practise patching tools eg WSUS / SCCMProfessional Memberships in Relevant Industry Level of Engagement & Span of Control

Span of Control 

0 

Level of Engagement 

Operational/Technical 

Special Requirements / Employment Condition Valid Drivers licenseAbility to work extended /long hours as and when requiredWorkplace / Physical Requirements Full-time Client Based PositionBillable