Business unit, Department, Reporting Business Unit Solutions Department Enterprise Infrastructure Solutions Job grade S6

 

Core Description

To support customer technical solutions by providing general technical support, maintenance and troubleshooting on customer systems under guidance of technical specialists.

Key Deliverables / Primary Functions Collaborate with associated infrastructure services teams to meet SLAs and resolve issues. Provide support for Microsoft operating system related services. Provide support for Microsoft Active Directory services, including DNS, DHCP, Certificates, and related directory services. Manage and support Microsoft Azure Services Provide support for Microsoft Products, which includes, but not limited to Windows Servers. Design, implement, review, and optimize Active Directory services. Deploy and configure Active Directory services and integrate them with Microsoft Azure Cloud services. Identify and manage service-related risks. Core Functional Skills & Capabilities Product KnowledgeResult OrientationCommunicationProblem managementCore Behavioural Competencies Working with peopleAdhering to principles and valuesDelivering Results & Meeting customer expectationsCoping with pressures & setbacksFollowing instructions & proceduresMinimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer ScienceNQF 4: Grade 12 National DiplomaAdditional Education -Preferred /Advantage Experience

3 years’ experience with exposure to financial service IT infrastructure

OR

5 years’ experience with exposure to financial service IT infrastructure

Certifications Azure CertificationVMWareITIL Foundational V3/4Professional Memberships in Relevant Industry Level of Engagement & Span of Control

Engagement will all levels within the organisation, internal and external to the business.

Special Requirements / Employment Condition Valid Drivers licenseWillingness to be on standbyWorkplace / Physical Requirements Hybrid Remote WorkerBillable