Business unit, Department, Reporting Business Unit Finance Department Internal IT Job grade S6

 

Core Description

Installation and support of core infrastructure components i.e., servers and storage (SAN) and Azure Cloud. To provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving.

Key Deliverables / Primary Functions

Support, maintain and configure the various components and deliverables to sustain a stable data processing environment.

Support, maintain and configure the various components and deliverables to sustain a stable data processing environment. Maintain Call Management systems Maintain Computer Room diagrams Perform corrective actions or trends (CAR’s, RCA’s, OSA’s) Implement Business Standards (Corporate regulations, ICT policies and standards, BSIM processes and procedures) Liaise with and assist 3rd party service providers such as: sister business unit partners (Support Services, BCX Communications, Cloud Platform Solutions, external 3rd Party Service providers, etc) Ensure client satisfaction KPI’s and customer expectations are met

 

Core Functional Skills & Knowledge Cloud ComputingHardware TroubleshootingInfrastructure DeploymentMicrosoft AzureCore Behavioural Competencies Job MatchApplying expertise & TechnologyAnalysingCoping with pressures & setbacksFollowing instructions & proceduresDelivering Results & Meeting customer expectationsMinimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Information TechnologyNQF 4: Grade 12 National DiplomaAdditional Education -Preferred /Advantage Experience 3 years’ experience in IT Infrastructure support

Or

5 years’ experience in IT Infrastructure support Certifications HPE Server Hardware certifiedMCSE (Server 2016)Linux certificationAzure CertificationProfessional Memberships in Relevant Industry Level of Engagement & Span of Control Span of Control 1 Level of Engagement Engagement will all levels within the organisation, internal

 

Special Requirements / Employment Condition Drivers Licence and Reliable Vehicle - both requiredWillingness to be on standbyWorkplace / Physical Requirements Hybrid Remote WorkerNon-Billable