Description: Job Summary:
Troubleshoots technical issues with incoming orders; answers inquiries from Kaiser Permanente Optical Departments regarding status of eyewear, optical questions, availability of eyeglass frames and lenses; types eyeglass orders into lab manufacturing systems in a timely manner.

Essential Responsibilities:

Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal, and local laws.
Transmits and orders all eyeglasses prescriptions for the SCAL region.
Inputs, receives, verifies and orders eyeglasses from Optical Lab to branches.
Processes hand written orders, OPRs, and eyeglasses made from approved external optical labs.
Ensures information received is accurate and appropriate for prescription.
Reviews all phases of eyeglass ordering, including all technical procedures of eyeglass selection, any other associated procedures, record keeping, inventory control, phone ordering and understanding of eyeglass prescriptions.
Processes purchase orders and makes necessary calculations using Optical Lab manufacturing software.
Prepares activity, usage, and backorder reports.
Acts as liaison between vendor, Optical Lab, and branches.
Communicates with branches on an ongoing basis to resolve order issues.
Answers telephones, emails and electronic messaging systems to provide service to branches.
Demonstrates accuracy in communication and data entry.
Ability to use a manual lensometer, neutralize glasses and final inspection.
Ability to troubleshoot eyeglasses to ensure ANSI Standards are met.
Other duties as required. Pay Grade: 05

Basic Qualifications:
Experience

One (1) year experience in Retail Optical or Optical laboratory setting.
Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education

High School Diploma or GED or equivalent basic skills in English and Math.
Must pass all iVE learn modules within 90 days of employment.

License, Certification, Registration

N/A

Additional Requirements:

Demonstrated ability to perform all phases of eyeglass ordering, including the technical and associated procedures of eyeglass selection, record keeping and inventory control, phone ordering, and understanding an eyeglass prescription.
Extensive eyeglass product knowledge.
Excellent customer service skills.
Exceptional organizational skills.
Basic Excel and Microsoft Word required as well as ability to read and interpret computer generated reports.
Typing 40 wpm.
Demonstrate optical knowledge with attention to quality and accuracy.
Ability to maintain accurate records.

Preferred Qualifications:

ABO certification preferred.
Optical Dispensing experience preferred.