Description: Job Summary:

Under direct supervision, provides ophthalmic sales dispensing and related services to members and non-members of Kaiser Foundation Health Plan; serves as informational resource for patient's eyewear needs.

Essential Responsibilities:

Determines ophthalmic patients occupational, lifestyle and cosmetic needs; advises and recommends lens style, color and material and frame shape, color and material; prices eyeglass order according to patients Health Plan coverage.
Provides measurements i.e., pupillary distances, segment heights, lens base curves, frame size, etc. for spectacle fabrication by using PD ruler, pupilometer, and lens clock.
Applies principles of size, thickness and power in selecting proper eyewear.
Knows impact of different lens indexes and recommends appropriate alternatives.
Provides ophthalmic eyewear services by selling, fitting, ordering, dispensing, adjusting and repairing spectacles.
Measures and shapes lens and adjusts frames utilizing ophthalmic equipment including lens edger, hand edger, lensometer, frame warmer and precision hand tools.
Inspects patients' eyewear using ANSI Z80.1 standards and tolerances; performs quality check functions; reviews patients' previous prescription; identifies questionable changes and takes appropriate action.
Follows-through on emergency orders by calling order into Optical Lab and making certain of lens and frame availability.
Performs limited Contact Lens services and refers patients with problems to proper department.
Determines patient concerns; recommends actions to be taken; discusses solution/action with Optical Administration as needed; follows-through with resolution.
Attains KP Optical sales goals.
Maintains attractive frame and lens displays by arranging, cleaning and changing on regular basis; maintains clinic frame inventory status by ordering, pricing and placing stock on frame boards; keeps track of backorder products and takes action as necessary.
Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
Performs other duties and accepts responsibility as assigned.
Basic Qualifications:
Experience

Minimum one (1) year demonstrated sales experience.

Education

High school diploma; or equivalent combination of education (lesser) and experience may be considered in lieu of requirements.

License, Certification, Registration

N/A


Additional Requirements:

Demonstrated ability to perform quality check functions.
Demonstrated knowledge of and skill in customer service, interpersonal relations, oral communication, problem solving, and written communication.
Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.
Talking to co-workers, customers, outside vendors, and on the telephone.
Reading, writing, speaking and understanding English.
Training/giving and receiving instructions.
Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertness.
Demonstrated ability to manage and coordinate a multitude of issues effectively.
Demonstrated ability to educate patients and staff on ophthalmic dispensing principles (i.e., spectacle lens geometry and lifestyle dispensing).


Preferred Qualifications:

Minimum six (6) months contact lens and optical dispensing experience.
Post high school coursework/training in Ophthalmic Optics.
American Board of Opticianry Certified (ABOC) by the American Board of Opticianry (ABO).