GENERAL SUMMARY:

Responsible for selecting, measuring, and fitting eyewear following the doctors’ spectacle prescription specifications.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Customize the patient’s spectacle prescription using the E.A.R.N. for Eyewear Consultants process methodology and trouble-shooting any previous eyewear issues Responsible for communicating the preferred lens family of products and the benefits of each Responsible for knowledge of each frame line and the material it is made of to properly pre-adjust the frame prior to measurements taken Responsible for conducting and recording various measurements that are required to fabricate the lenses Responsible for properly inputting and processing eyewear orders into the software program for the optical laboratory Responsible for follow-up with the eyewear orders through completion and delivery Responsible for ensuring visual displays and eyewear products are clean in accordance with the store specific plan-o-gram Responsible for interpreting, explaining, and properly applying vision insurance coverage Assist with dispensing, adjusting, and trouble-shooting eyewear Assist with front desk duties such as checking patients in and out, scheduling appointments, and retrieving insurance eligibility Responsible for neutralizing and verifying the spectacle prescription in the eyewear through the use of auto and manual lensometry, as needed

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Requires high school diploma or GED Previous computer experience and basic math skills preferred Previous customer service, retail, or hospitality experience preferred Previous dispensing/optical experience preferred  Must be able to walk, bend and stand for extended periods of time Completion of all required training courses as directed by Henry Ford Optimeyes Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy Must practice the customer skills as provided through on-going training and in-services.

 

WORKING CONDITIONS:

Works in retail optical environment.  Requires evening and weekend hours

 

Additional Information Organization: Community Care Services Department: HF Optimeyes Westland SVC Stor Shift: Rotating Union Code: Not Applicable