Foods people love. Brands people trust. And a career that nourishes your future like no other. If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé’s presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact. We’re determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you. _This position is not eligible for Visa Sponsorship._ **POSITION SUMMARY:** This role provides support in optimizing order management and order fulfillment activities within the Business Solutions Center (BSC) to maximize efficiencies in our processes and day to day activities. Leads the optimization of our customer relationship management system and other optimization tools to support daily work within the Business Solutions Center (BSC). This role collaborates across key internal business groups, including Physical Logistics (Transportation/ Warehousing), BSC, Customer Facing Supply Chain, Planning, Finance, Division/Operating Company leadership to design and execute critical initiatives. **PRIMARY RESPONSIBILITIES:** OPERATIONAL: + Identify, develop, and implement process improvement initiatives to improve service to the customer and overall Supply Chain efficiencies. + Escalation points for process-related issue resolution with the BSC, Commercial Team and Supply Chain + Attend operational reviews to gain insight into issues for both internal and external customer interaction data. + Monitor Quickbase for continuous improvement ideas to support implementation and rollout to larger BSC Coach and develop BSC members on process improvement and problem solving. + Could include ownership in BSC initiatives such as SalesForce, Problem Solving and Process Mapping. + If focused on Salesforce, includes leading the optimization of Salesforce system, ensuring seamless customization, data management, and process automation to drive operational efficiency while enhancing the customer and employee experiences. Also includes administration and maintenance of the Salesforce platform recommending and implementing enhancements, supporting training needs, and ensuring data quality. ADMINISTRATION: + Build strong working relationships with internal and external customers. + Attend, facilitate, and actively participate in operational reviews. + Ensure achievement of KPI’s, SLAs, and overall business objectives. + Deliver valuable and timely reporting when needed. + Embrace a Winning mindset, while being aligned, agile and adaptable. + Other duties as assigned including but not limited to meetings, projects, training, and other necessary tasks to support adding the most value to Nestle. **EXPERIENCE:** + Required: High School Diploma. Preferred: Undergrad degree in IT, Database + Administration, Business, Supply Chain) + Preferred: Saleforce Administrator certification + 3+ years’ experience in a Supply Chain related discipline (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning, etc.) or related O2C area **SKILLS:** + Excellent communication and interpersonal skills to interact with stakeholders at all levels. + Excellent analytics ability with a focus on analyzing, interpreting, and extracting insights from large amounts of data and developing recommendations & improvement opportunities to benefit Nestlé & the Customer + Manage multiple projects and tasks simultaneously. + Strong problem-solving skills with the ability to analyze complex business requirements and design effective solutions. + Proficiency in creating custom reports, dashboards, and workflows. + Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment. + Must be able to thrive in a team environment. + Must be able to handle shifting priority requirements. **REQUISITION ID:** **332204** It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home. The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467. This position is not eligible for Visa Sponsorship. Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy