SaaS Financials Cloud:

Primary Skills - Cloud Financials - GL, AP, AR, FA, CE, Expenses
Other Skills - Escalation Management, Problem Management
Should have Implementation, support or upgrade of Oracle SaaS Financials Suite of products with at-least 1 implementation experience on SaaS Financials
Experience in understanding customer requirement
Customer facing and Good communication
Ready to work in shifts including night shift.
Good communication skills
AIM/OUM Methodology

Job Description:
1)  As a primary point of contact for customers, should be responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
2)  Experience with all aspects of the system – support, testing and Pre & Post implementation activities.
3) Resource should be able to independently work on Support and resolving issues
4) Resource should be able to investigate, analyze and provide solution for any customer specific requirements
5) Knowledge of SRs, RFCs and My Oracle Support is required.
6) Lead the team through all aspects of service delivery.

Career Level - IC3