Overview We are seeking a Order Administrator in Mexico City, Mexico, focused on fulfilling customer orders, follow up on deliveries to retail customers such as Walmart, Palacio de Hierro and Liverpool, assist with customer inquiries about product characteristics and availability and provide in house supervision over Garmin’s 3PL (Third Party Logistics). Essential Functions Receive and process customer orders ensuring correct pricing is applied Receive and answer customer inquiries regarding product, orders, pricing and other services offered Remain current on changes in policies, procedures, and product offerings Report any and all out-of-line conditions affecting customer satisfaction Develop and maintain department and company image and philosophy to the public Purchase Order Administration and correction of existing orders, including the deletion of existing orders, and attention/follow up to open orders, back orders, etc. 3PL supervision inside their facilities (inbound, outbound, labeling and cycle counts) Verification of the adequate existence of raw materials and inputs for product delivery, such as carton boxes, pallets, labels, ribbons, seals, etc. Collect and maintain documentation showing LAT evidence of deliveries Act as liaison between customers and Garmin sales team Basic Qualifications Bachelor’s Degree or Truncated in Business Administration, Industrial Engineering, International Relations, Transportation Engineering or a substantially similar operations related field Must possess a minimum of 2 years demonstrated experience in customer service Experience with retail customers as Walmart, Liverpool, Palacio de Hierro, and others Must demonstrate advanced proficiency using Microsoft Word and Excel Demonstrated strong and effective verbal, written, and interpersonal communication skills in English and Spanish Must be team-oriented, possess a positive attitude and work well with others Ability to prioritize and multi-task in a flexible, fast paced and challenging environment Must be detail-oriented and have the ability to work effectively with minimal supervision Must possess demonstrated advanced data entry skills Desired Qualifications Experience using ERP/Oracle 3PL warehouse supervision Geographical proximity to Zona Norte, Area Metropolitana