Job Title: Order Entry Representative

** if you are interested in this opportunity, please feel free to apply and email me your resume at alalfaro @ astoncarter.com so we can schedule a time to connect asap! **

Job Description

We are seeking an experienced and dedicated Order Entry Representative with at least 3 years of experience in a customer service role within a retail space. The ideal candidate will possess excellent phone and email etiquette skills, strong organizational abilities, and a positive, self-motivated attitude. You should be able to work independently and as part of a team, while maintaining high attention to detail and accuracy in a fast-paced environment. Flexibility to work varying shifts, including weekends and holidays, is essential.

ResponsibilitiesRespond to customer inquiries, questions, and complaints, and troubleshoot issues with products or services.Accurately document customer interactions within our CRM system.Comply with all Customer Care objectives, performance standards (metrics/KPIs), and policies.Stay up to date with our products to provide the best possible customer experience.Perform any other duties or responsibilities assigned by the Supervisor of Customer Care to support the success of the Customer Care team and the overall business goals.Essential SkillsAt least 3 years of experience in a customer service role within a retail space.Excellent phone and email etiquette skills.Strong interpersonal skills and ability to work with diverse teams and customers.Strong organizational skills and ability to multitask in a fast-paced environment.Strong attention to detail and accuracy.Ability to adapt to changing priorities and work well under pressure.Ability to work independently and as part of a team.Positive attitude, self-motivated, and results-oriented.Additional Skills & QualificationsFlexible availability to work varying shifts, including weekends and holidays.Work Environment

Our call center environment is fun and fast-paced with a casual dress code. We operate in a new office building in Torrance, located near shops and restaurants. The office features large, high-walled open cubicles on the lower floor of the customer service area, and includes break areas for relaxation. There are significant opportunities for growth and promotion due to the company's expansion.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Torrance,CA.

Application Deadline

This position is anticipated to close on Feb 20, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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