Job Title: Order Entry Specialist
Job Description

As an Order Entry Specialist, you will communicate across a large cross-section of customers and internally with the Purchasing, Sales, Operations, Logistics, and Accounting Departments. You will maintain close working relationships with warehouse contacts and freight carrier contacts regarding customer orders. You are expected to positively contribute to a team environment and provide backup support for other CSRs when necessary. Your responsibilities will include receiving a high volume of incoming orders via telephone, email, and fax, accurately inputting order details into a complex business system (SAP), researching customer requests, and following up in a timely manner. You will routinely respond to customer inquiries regarding product availability, shipping details, invoices, returns, literature requests, proof of deliveries, terms of contracts, order status, and sample requests. You will reconcile purchase order and order discrepancies in a timely manner, run and review reports daily, and provide time and input to special projects as assigned. You will help develop processes and procedures to perform job duties more effectively and efficiently and aid in compliance. You will work with Account Managers on any customer updates and specific customer questions, managing a consistent book of business and handling 200-250 customers at a time.

ResponsibilitiesCommunicate with a large cross-section of customers and internal departments.Maintain close working relationships with warehouse and freight carrier contacts regarding customer orders.Contribute to a team environment and provide backup support for other CSRs when necessary.Receive and accurately input a high volume of incoming orders via telephone, email, and fax into SAP.Research customer requests and follow up in a timely manner.Respond to customer inquiries regarding product availability, shipping details, invoices, returns, literature requests, proof of deliveries, terms of contracts, order status, and sample requests.Reconcile purchase order and order discrepancies in a timely manner.Run and review reports daily and as requested.Provide time and input to special projects as assigned.Help develop processes and procedures for job efficiency and compliance.Work with Account Managers on customer updates and specific questions.Manage a consistent book of business, handling 200-250 customers at a time.Essential SkillsMinimum of 1-2 years of customer service experience with a professional phone demeanor.High school diploma or equivalent.Proficiency in Microsoft Word and Microsoft Excel.SAP experience preferred.Working knowledge of Excel, including basic formulas (SUM, AVG, etc.).Strong attention to detail, high degree of accuracy, and strong organizational skills.Ability to handle a fast-paced, stressful environment; multitasking and problem-solving skills are a must.Strong team player.Strong verbal and written communication skills.Additional Skills & QualificationsExperience in developing processes and procedures.Experience working with a large volume of customers.Work Environment

This is a corporate environment with individual cubicles. You will interface with Product Managers. The work hours are from 9:00 am to 6:00 pm. The company offers a great environment and culture, with potential for yearly bonuses and merit-based pay increases once hired permanently.

Pay and Benefits

The pay range for this position is $23.08 - $23.08

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Dublin,OH.

Application Deadline

This position will be accepting applications until Jan 17, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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