Qualifications - 1-3+ years of recent office experience - Data Entry/Order Processing skills - Microsoft Office Proficiency and Experience using ERP or CRM Systems Hours: Monday through Friday 8am to 5pm Will be fully onsite Description • Verify main components of Sales Order match the customer’s Purchase Order. i.e. Delivery dates, delivery instructions, invoicing requirements, prepay vs Net terms, etc. • Create production orders as required • Communicate any part deficiencies to Purchasing. • Scheduling and prioritizing orders per customer requirements. • Watch deadlines and lead times on all open orders. Communicate with appropriate departments to rectify any issues/notify customers of any changes. • Run receiving report daily to allocate back-ordered parts • Create Pick Tickets for shipping of sales orders. • Process and send Quality Control sheets & photos to customers as needed. • Continual communication with the sales department and account managers about order status. • Continual communication with the Production Manager and Shipping & Receiving department. • Update order changes or details received by the account manager. • Review the prior week’s orders and enter in the respective Pipeline Report. • Freight Quoting as needed • Maintain customer satisfaction by answering order, shipping, and service questions; suggesting information about services, connecting them with their Account Manager, and providing paperwork requested by customers (invoices, cc receipts, etc.) • Resolve product or service problems by clarifying the customer's complaint. • Process customer RMAs created by the Sales department or Warranty Manager, including populating RMA Log • Maintain customer records • Recommend potential procedures or services to management • Additional assignments as directed by the Vice President, Director of Sales and/or Director of Operations Pay and Benefits The pay range for this position is $24.00 - $28.85/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Libertyville,IL. Application Deadline This position is anticipated to close on Feb 13, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.