Order Entry Specialist (M-F 8-5)
Responsible for initial input of all customer requests for Acuative services into the internal database in a timely manner. Work with internal and external customers to ensure accuracy of all service requests. Review and approval of all product, labor and maintenance contract invoicing. Generate invoices, applying to the correct Fiscal period month and year. Provide reporting as requested.
Receive and input orders into Inside Edge, ensuring that PO’s are acquired to cover the requested work.Interpret and apply pricing from contract or quote to orders.Maintain internal documentation including pricing updates and invoicing instructions.Complete ticket billing approval.Generate customer invoicing.Custom and standard reporting, for both internal and external customers.Monitor and track balance on Purchase Orders. Contact Sales and/or Customer Relations when PO has insufficient funds or is near expiration.Assist Credit & Collections department with any customer invoice disputes. Finalize technician ticket closure issuing technician RMA’s when needed.
Qualifications/Skills:
Proficient in Excel, Familiar with Word, Strong communication skills, excellent organization skills,
HS Diploma or GED
The Benefits of working with Acuative
Acuative offers a comprehensive benefits program to all eligible employees. Full-time employees are eligible for benefits the first day following 45 days of employment.
Comprehensive benefits plan including:
Health care that provides in and out-of-network coverage, no selection of Primary Care Physician or referrals are required.
Dental coverage has preventative services covered at 100%.
Vision Plan provides 1 exam per year and a generous allowance to use towards glasses or contacts.
Flexible spending, Dependent Care and Healthcare savings accounts with company contribution.
Long-Term Disability – Provides financial protection for you after 180 consecutive days of disability
Basic Term Life & AD&D Insurance provided by Acuative
Paid Time Off - Acuative believes that employees should have opportunities to enjoy time away from work to balance their lives. This PTO plan is inclusive containing provisions for vacation, personal and sick leave.
Career Development opportunities - Acuative recognizes the benefit of developmental experiences and encourages employees to talk with their supervisors about their career plans. Supervisors are encouraged to support employees' efforts to gain experience and advance within the organization.
Service Award Program - Acuative has established a program for recognizing the significant anniversary dates of service by employee’s as a way of saying thank you for hard work and dedication.
401(K) Plan with company match opportunity
Employee referral program - Referring employee is eligible for the award in the amount of $250.
Life Assistance Program - Acuative offers a voluntary and professional service that provides information, counseling, and referral services to all full-time and part-time employees and their dependents that may be experiencing personal stress in their lives.
Acuative Corporation
For more than 35 years, Acuative has been providing an innovative approach unique to the communications marketplace. The Acuative team provides the entire end-to-end solution from network design to installation and management. Acuative can provide single-source solutions to help build, monitor, manage and support networks.
Acuative’s Security Operations Center (SOC) works to protect against cyberattacks. Staffed by cybersecurity experts, security analysts and engineers who are trained to detect, analyze and respond to cybersecurity incidents and threats, and prevent such instances from happening. SOC staff work with programs and analytical tools that make it possible to stay on top of the latest security threats in the online world.
Acuative PMI-certified project managers coordinate directly with all Acuative teams involved in supporting your project - field service teams, technical support teams, outside vendors, and other internal departments, from the initial order process through the successful test and verification of the service. Eliminating information silos and fostering collaboration, the project manager makes the all the connections necessary to streamline the implementation while keeping you apprised through every phase of the project: planning, initiation, monitoring, execution, and closing.
Acuative’s Field Service Technicians are the foundation of our service business. They are the face of our company to our customers and we take that very seriously. Acuative Field Service Technicians are employees of the company. This allows a superior level of control over the qualities of our people, including their experience, tools, training, and an overall corporate culture that is committed to providing superior service, each and every day.
Our skilled staff, proactive monitoring, and management system coupled with cutting-edge technology help reduce network complexity and gain optimal performance for any business in a single or multivendor environment. Whether it’s helping an organization develop a compelling business case with financial due diligence or ensuring the new WAN design is fit for use, Acuative’s WAN architecture and engineering experts are there to help with robust and scalable designs.
We handle the end-to-end process of identifying, evaluating and selecting the best-in-class WAN solutions, including Software Defined Wide Area Networking, SD-WAN, and Distributed Network Functionality Virtualization (D- NFV), based on organizational requirements. We implement, monitor and manage to ensure continuous optimization of organizational networks.
We hope you consider joining your talent with our team.
NOTE: The above is intended as a general non-exhaustive description of an Acuative position as of the date written. It does not prescribe or restrict the duties and responsibilities that may be assigned or reassigned to this position at any time.