Job Description
The Order Entry/Customer Service Pharmacy Technician is responsible for order entry and triage. The technician handles incoming calls and directs them appropriately, engaging with LTC facilities, pharmacists, nurses, and physicians. Responsibilities include processing drug orders via faxes and other forms, answering medication-related questions, and assessing patient profiles to determine the validity of orders. This role involves preparing documents by highlighting pertinent information and sending them for order entry. The technician takes about 15-30 calls per day and contacts all new admissions to LTC facilities. Additionally, they troubleshoot order issues by reviewing the order history and understanding the Automatic Dispensing Unit functionality. During order entry, the technician processes about 40-45 medication orders per hour.
ResponsibilitiesHandle incoming calls and direct them appropriately.Engage with LTC facilities, pharmacists, nurses, and physicians.Process drug orders via faxes and other forms.Answer questions regarding medications.Assess patient profiles to determine the validity of orders.Prepare documents by highlighting pertinent information and send for order entry.Take about 15-30 calls per day.Contact all new admissions to LTC facilities.Troubleshoot order issues by reviewing order history and understanding the Automatic Dispensing Unit functionality.Process about 40-45 medication orders per hour.Essential SkillsKnowledge of SIG codes.Registered Pharmacy Technician with the state of MN.6+ months of pharmacy experience in a retail or LTC setting.Experience typing orders in a retail setting.Customer service experience.Additional Skills & QualificationsExperience in retail settings such as CVS, Walgreens, etc.Experience in LTC order entry/triage.
Pay and Benefits
The pay range for this position is $21.00 - $23.00
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Eden Prairie,MN.
Application Deadline
This position will be accepting applications until Jan 1, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & InclusionAt Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our peopleThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.