Job Title: Order Entry Technician Job Description The Order Entry/Customer Service Pharmacy Technician is responsible for order entry and triage. They manage incoming calls and direct them appropriately, communicate with LTC facilities, pharmacists, nurses, and physicians, and handle drug orders via faxes and other forms. They answer questions on medications and decide whether to place orders based on patient profiles. They also prepare documents by highlighting pertinent information and send them to order entry. This role involves entering medication orders at a rate of 40-45 per hour, making it a straightforward and repetitive position. Responsibilities + Manage incoming calls and direct them appropriately + Communicate with LTC facilities, pharmacists, nurses, and physicians + Handle drug orders via faxes and other forms + Answer questions on medications + Decide whether to place orders based on patient profiles + Prepare documents by highlighting pertinent information + Enter medication orders at a rate of 40-45 per hour + Call on all new admissions to LTC facilities + Resolve order issues by understanding the Automatic Dispensing Unit + Transfer orders to retail pharmacies + Work in a repetitive, production-based role Additional Skills & Qualifications + Experience in customer service + Data entry skills + Familiarity with retail environments such as CVS, Walgreens, etc. Work Environment + The role is based in an office environment with approximately 12 teammates. + Employees will have their own cubicles and access to team leads and managers nearby. + This is a quiet and production-based environment. + The role involves 50% phone work and 50% data entry. Shifts include morning (8-4:30pm), mid (10:30-7pm), and late (2:30-11pm) with training during mid-shift. Employees work every other weekend or every 3rd weekend, with shifts on Saturdays (9-5:30pm and 11:30-8pm) and Sundays (10-6:30pm). Pay Rate: $21-23/hr Pay and Benefits The pay range for this position is $21.00 - $23.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Eden Prairie,MN. Application Deadline This position will be accepting applications until Jan 21, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.