Order Handling SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

Planning & Fulfillment Manager

Your role and responsibilities

In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed. The work model for the role is: #LI - Onsite.This role is contributing to Our Electrification Business in Bengaluru India.You will be mainly accountable for:• Implements customer support strategy to increase operational excellence and customer satisfaction in the sales process.• Supports achievement of established targets by overseeing progress and implementing improvement actions as needed.• Focuses on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score (NPS).• Processes orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.• Acts as the first port of call for customers’ queries and orders and ensures the resolution of customer issues..

Qualifications for the role

\tBachelor's degree or above, major in Engineering, trade or management related.\tMinimum 8 years working experience on customer experience related jobs.\tSolid experience in electrification or automation industry.\tExcellence leadership and collaboration, strong problem-solving skills and take responsibility to delivery result as committed.\tWorking experience in SAP PP / MM is Must.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial andmanufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teamswork closely with industry partners, delivering advanced solutions that support rapid growth, energytransition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers,low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory.has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply.ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for suchtransactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link. https://global.abb/group/en/careers/how-to-apply/fraud-warning