**_Are you ready for what’s next?_** _Come explore opportunities within Brunswick, a global marine leader (https://youtube.com/watch?v=ksuQ6B2j\_mA) committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation._ **Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality** **:** Position Overview: As part of the talented Navico Group Order Management team, you will answer customer queries, resolve issues via appropriate channels, and maintain assigned customer accounts. This position reports to the Customer Service Supervisor. **At Brunswick, we have passion for our work and a distinct ability to deliver.** Essential Functions (https://bconline.sharepoint.com/sites/JDRefreshProjectTeam/Shared%20Documents/General/Essential%20Functions%20-%20ADA%20Compliant.pdf) : + Enter customer purchase orders with a high degree of accuracy and attention to detail + Reviews backlog reporting to ensure orders are being shipped and billed in a timely manner + Track order fulfillment progress and proactively communicate exceptions to customer + Provide product and pricing availability to customers + Maintain and update customer portals/dashboards with order status + Answers customer service phone calls, addresses all inquiries + Ability to work and achieve established results with limited supervision + Resolve customer complaints + Collaborate with internal functional areas on order confirmation, expedites, escalations and other issues, ensuring proactive, consistent, and timely communication to the customer. + Participate in and/or lead customer meetings providing order status updates + Identifies solutions to increase efficiencies within departmental functions + Other key responsibilities and tasks as assigned by Supervisor **Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.** Required Qualifications: + High school diploma or equivalent + 2+ years customer service or order management experience Preferred Qualifications: + Proficient in Excel & Word skills required + Oracle or equivalent sales order processing systems experience preferred + Excellent verbal and written communication skills. Ability to effectively communicate with internal & external customers + Demonstrated problem-solving skills + Strong analytical, organizational and time management skills Working Conditions (https://bconline.sharepoint.com/sites/JDRefreshProjectTeam/Shared%20Documents/General/Essential%20Functions%20-%20ADA%20Compliant.pdf) : + Normal office working conditions. Typically requires prolonged sitting with consistent computer functionality + Ability to communicate information and ideas for others to understand by phone, email, and/or messaging + Required work during regular work week of Monday through Friday 8am-5pm, with occasional weekend work + Ability to communicate information and ideas for others to understand by phone, email, and/or messaging + Navico Group promotes a” dress for your day” dress code which may include casual, business casual or business professional attire + Travel less than 10% **Why Brunswick:** Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more (https://www.brunswick.com/careers/culture-benefits/benefits) . In addition, we’re proud of being recognized for making a splash with numerous awards (https://www.brunswick.com/careers) ! **About Navico Group:** Navico Group is a stand-alone division of Brunswick, the world’s largest recreational marine business. Navico Group is the global leader in technology, systems and solutions for a variety of industries, from Marine & RV to Specialty Vehicles and beyond. Our broad portfolio consists of the industry's leading brands in Power Systems, Digital Systems, Fishing Systems, and Performance Components including Ancor, Attwood, B&G, BEP, Blue Sea Systems, C-MAP, CZone, Garelick, Lenco, Lowrance, Marinco, MotorGuide, Mastervolt, ProMariner, RELiON, Simrad and Whale. Our team is committed and driven, every day, to be the most trusted supply partner to the marine and mobile industries...and beyond. _Next is Now!_ _We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying._ Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support. For more information about EEO laws, - click here (https://www.eeoc.gov/employees-job-applicants) Brunswick and Workday (https://www.workday.com/en-us/service-privacy.html?&\_rda=/company/service\_privacy.php) Privacy Policies Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942. All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers . If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com . \#Brunswick Corporation - Mercury Marine