Order management is responsible for handling customer orders from start to finish, ensuring that they are processed accurately and efficiently. This includes receiving and processing customer requests, verifying order details, managing backorders, communicating with customers regarding order status, and updating systems to reflect order changes. The goal of order management is to provide excellent customer service while minimizing errors and maximizing efficiency in the ordering process.

Responsibilities:

• Receive and process customer orders through various channels such as phone calls, emails, faxes, and online portals
• Verify order details including pricing, product availability, shipping information, and billing addresses
• Manage backorders by monitoring stock levels and communicating estimated delivery dates to customers
• Update systems with order information and communicate updates to customers
• Communicate with internal and external stakeholders to resolve any issues or discrepancies related to orders
• Provide exceptional customer service throughout the entire ordering process
• Maintain accurate records of all transactions related to customer orders
• Work collaboratively with cross-functional teams to ensure smooth operations

About the Role:

As an Order Management Specialist, you will be responsible for managing customer orders across various industries. Your primary duties will include receiving and processing customer orders, communicating with internal and external stakeholders to resolve any issues or discrepancies related to orders, and providing updates on order status to customers. You should have strong communication skills and attention to detail to excel in this role. Additionally, having knowledge of SAP and Microsoft Office Suite can be beneficial.

About You:

• Bachelor’s degree in Business Administration, Supply Chain Management, or equivalent experience
• Proven track record of success in an order management role
• Strong analytical thinking and problem-solving abilities
• Excellent communication skills both written and verbal
• Ability to work independently and collaboratively as part of a team
• Proficiency in Microsoft Office Suite including Outlook, Word, Excel, PowerPoint, and SharePoint
• Experience using SAP or similar ERP systems preferred but not required
• Ability to manage multiple tasks simultaneously without compromising quality or deadlines
• Detail-oriented approach to work with a focus on accuracy and precision

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What’s in it For You?

Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you’ll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:

Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Social Impact:  Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.