We are looking for Order Management & Billing Specialist to join our Billing team in Hyderabad. This is an amazing opportunity to work in Billing Team for Clarivate. Proactively perform a variety of Billing/E-Billing activities and supporting administrative and organizational activities to assist the team in providing a superior client experience. The team consists of approx. 35-40 employees and is reporting to the Manager/Sr. Manager

About You – experience, education, skills, and accomplishments 

Must have 2+ year of experience for Senior Order Management & Billing Specialist in Billing domainThorough knowledge of Order to Cash cycleB. Com Graduate (preferred) with min 50% marks throughout education

It would be great if you also had . . .  

Basic Excel knowledgeStrong client orientationAnalytical Skills & attention to detailTime Management & ability to work well under pressure and deliver to agreed timelines.An ability to work in a complex and dynamic international environmentSelf-motivation and a strong team ethicInitiative and flexibilityExcellent written & verbal communication skills

What will you be doing in this role? 

Manage the end-to-end order management process, including order entry, tracking, fulfillment, and billingCollaborate with internal teams, including sales, finance, and customer service, to ensure timely and accurate order processingHandle customer inquiries related to order status, billing, and paymentsPerform daily, weekly, and monthly reconciliations of sales orders, invoices, and paymentsWork closely with the sales team to ensure accurate pricing, discounts, and promotions are applied to customer ordersMaintain and update customer data in Salesforce, Oracle EBSSupport the billing process, including generating invoices, resolving billing issues, and ensuring accurate revenue recognitionCollaborate with global teams to ensure consistency in order management processes and proceduresContinuously improve order management and billing processes, including identifying areas for improvement and implementing process enhancementsGenerate reports and analyze data to provide insights into order management and billing performance

About the Team   

Our team manages the Billing/E-Billing functions and create/deliver invoices to the Clarivate clients who use Clarivate software/services. Day to day operation involves interacting with internal stakeholders like Sales, software/services operations team, Finance team, TAX team, etc. for effective closure of monthly revenue cycle

Hours of Work  

This is the permanent roleWe are working as per the process/client requirement, with shift timings spread between 9 AM to 12 AM - flexible shiftWork mode-Onsite

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.