Ningbo, Zhejiang, China
1 day ago
Order Management (OM) Agent/Lead Agent

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

15,000 trained professionals250+ locations worldwideFortune 500Globally unified systems

Job Description

Major Duties and Responsibilities

Ensure smooth and timely freight process flowEnsure accurate and timely data entry into our operating systemTrack and trace Order Management filesEnsure timely clearance and delivery of freight to customer for Import shipmentsEnsure documents are sent timely and arrival notices communicated to destination for Export shipmentsEnsure accurate and timely client and vendor billingInteract with our customers in arranging their international shipments, meeting customer service standards.Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.Understand department process flow, constantly looking for areas of improved efficiencyEnsure all customers standard operating procedures are followed and updated in the DLSOPMeet KPI standards, as per the company’s procedures

 

Qualifications

 

6 months to 1 year related experience and/or training; or equivalent combination of education and experienceUnderstanding of ocean documentation process a plusPro-active, strong organizational skillsGood computer skills (Excel, Word, PowerPoint)Hazardous Materials certification (preferred)Fluent in English

 

Additional Information

Expeditors offers excellent benefits

Paid Vacation, Holiday, Sick Time Health Plan: MedicalEmployee Stock Purchase Plan Training and Personnel Development Program

 

All your information will be kept confidential according to EEO guidelines.

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