Order Management SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

Order Operations Manager

Your role and responsibilities

In this role, you will have the opportunity to be responsible for providing internal and external customer service, including technical support, order, and payment-related assistance, claims management. Each day, you will coordinate with relevant functions to ensure complete case ownership. You will also show-case your expertise by increasing customer satisfaction by providing appropriate solutions. The work model for the role is: #LI - HybridThis role is contributing to the Robotics & Discrete Automation Machine Automation division in our Alpharetta, GA. Facility. Main stakeholders are both our internal and external customers.You will be mainly accountable for:•\tEnsuring the resolution of customer issues, including order, technical, and payment-related issues.•\tProviding appropriate solutions for customer requests and coordinating with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account block and suspension, etc.•\tAccuracy: Collecting and archiving documentation related to orders and recording assumptions and decisions made during the process, in the systems, within your area of responsibility.•\tAnalyzing statistics, including forecasting, pacing, etc., using available tools and collecting relevant information.You will join a collaborative team supporting our Customers, Operations, Sales, Accounting, and Ship-ping.

Qualifications for the role

Associate’s degree in business or related field preferred.1+ year of directly related work experience.Sales order processing or purchasing experience preferred.Customer service experience preferred.Experience with SAP (or similar ERP), Excel and Outlook desired.Some domestic travel (