At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.  

Reimagine What’s Possible 

As part of our dynamic service centre, you’ll have an integral part to play in supporting customers within the Package Gas Sector of the Industrial Gas Industry. Your role will be to handle inbound interactions from customers in relation to every aspect of their order placement journey, while liaising across the business to ensure on time and in full deliveries. Responding to our Customers in a friendly, supportive and timely manner. In return you’ll enjoy extensive training, the opportunity to build a wealth of transferable skills, and on-going coaching and support to enhance your development and open progression prospects.

What you’ll do:

Outstanding customer service, and a passion for helping our internal/external customers.

Management of any potential failed orders/deliveries ensuring speedy customer resolution whilst minimising cost implications to the business.

Ability to follow procedures and compliance for the creation of accurate deliveries and collections to meet customer expectations.

Accurate completion of customer records/ administration tasks.

Commercial awareness to identify any potential customers at risk of leaving Air Products that can be linked to the appropriate team to retain.

Competent negotiation & application of relevant charges for additional or ad hoc services.

Ability to flex as a cross functional support for deliveries team when required

Exemplify agreed company competencies when dealing with customers.

Work to anticipate customer needs and ensure customer satisfaction.

Deliver excellent customer service to new and existing customers by efficiently & confidently managing inbound calls achieving customer satisfaction.

Maintain, develop and apply knowledge of relevant products/ process area to respond to queries and request from customers within a defined timescale.

Use all customer contacts as an opportunity to identify customer needs and voice of dissatisfaction. Take personal responsibility in these instances to ensure appropriate action is taken to resolve issues and improve working practise.

Target retention of business through customer care and efficient service.

 Instigate & drive through process improvement initiatives to make us easier to do business with.

Provide support and assistance, especially to those within your team, as well as other teams while being accountable for your own performance.

Timely and accurate administration work, including recording of full notes on all systems.

 Develop the skills and behaviours targeted in your Personal Development Plan to support improved performance going forward.

What we are looking for:

Passion to deliver excellent customer service with ability to share difficult customer conversations

Confident and professional telephone manner

Ability to work in a faced paced environment

Highly accurate data input

Maths & English GCSE

Multitasking

Friendly and able to communicate at all levels

Excellent organisation skills

Good working knowledge of basic computer programmes

Proven ability to adaptable to change

Team player

Excellent problem-solving skills

What we offer:

Full time, permanent contract with 37,5 working hours a week

Hybrid working schedule (2 days a week in the office after training completion)

Competitive salary

26 days holidays

Onsite parking

We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future. 

At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.