Job Overview:

As an Order Management Representative, you will build and maintain business relationships, provide a high level of customer service to our internal and external customers, participate in continuous process improvement initiatives to bring solutions to Customer needs, as well as work to ensure flawless execution and Supply Chain metrics are met.

Position Responsibilities

Create a positive experience for the Customer by consistently providing superior service and exceeding expectations.Build relationships and depth of understanding of Customer expectations and ensure timely execution of order fulfillment functions.Accountable for the daily execution of customer orders, track and trace, securing Proof of Delivery, coordination of customer returns and ensuring that the customer receives an accurate invoice. Effectively and completely handle all customer/broker inquiries, manage customer invoicing, including pricing and investigation of invalid deductions, and ensure customer satisfaction at the lowest delivered cost.Proactively seek to minimize cost to serve by driving down costs in the supply chain through initiatives developed with customers and logistics execution.  Execute cost savings programs in the logistics area for your customer base.  This includes areas such as transportation, fulfillment, forecasting procedures/accuracy.  Identify emerging regional trends and forecast business impact or demand requirements.Collaborate with Manager to identify and implement strategic initiatives to enhance customer relationships while reducing cost. Provide analysis to take advantage of promotion, distribution, pricing and process opportunities.Manage critical metrics to include response time to customer, case fill and on-time delivery. Generate reports and regular review of account status and other duties as assigned by the Customer Service Manager.

Characteristics for Success:

Ability to navigate computerized systems for tracking, information gathering, and/or troubleshooting.Proficient knowledge of the organization, products, and services.Advanced computer and keyboarding experience necessary.Excellent verbal and written communication skills.
Total Rewards:

Benefits:

Our people are the heart of our business, which is why we offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development while ensuring you feel valued, inspired and appreciated at Keurig Dr Pepper.

Requirements:
High school diploma or general equivalency diploma (GED)2 years’ experience in customer service or order management2 years’ experience in Excel (performing functions such as pivot tables, v look-up, etc.)Experience working with Order Management / ERP systems (SAP preferred)Experience working with Retail Buyers, Distributors and/or Brokers preferred
Company Overview:

Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partners brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it! 

Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us? 

We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~28,000 employees to grow and develop.  We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.