Job details
Country
USA
State / Region / Province
Anywhere in the US and/or Remote
Work Location
Anywhere in the US and/or Remote
Domain
Operations
Interest Group
IBPO USA
Company
IBPO USA
Requisition ID
129770BR
Job description
Order Management Specialist
Senior Process Associate
Remote from anywhere within the US
Infosys BPM is seeking to hire a skilled and dedicated Senior Process Associate to support order management and customer queries for a key client program
Responsibilities:
• Manage order management and customer queries
• Manage status, issues, changes and risks for all owned processes on calls and emails in support of the Sales Operations Manager
• Become the Subject Matter Expert for all CX activities
• Be involved in day-to-day customer interactions, knowledge management and process reengineering activities.
• Owns backlog management activities for production orders ensuring all orders are actioned, and downstream activities occur and orders ship on time
• Works with internal team members across client systems and acts as SME, trainer and escalation point for CX Pod team on tools and processes
Basic Qualifications:
• High School Diploma or GED equivalent
• Minimum 1 year of experience related to the job description
Preferred Qualifications
• Requires critical thinking skills to reach a resolution within the scope of the job
• Proficient in Microsoft applications: Outlook, Excel, Teams
• Requires good time management skills to prioritize daily workload to be efficient and effective
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.
Work Model:
This role is remote from anywhere within the US supporting a project based out of Denver, CO office
Who We Are
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 47 delivery centers in 16 countries spread across 5 continents, with 58,702 employees from 110 nationalities, as of December 2024.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality
Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.