Job Title: Order Management Specialist
Job Description

The Order Management Specialist is primarily responsible for providing administrative support to the Installation departments to ensure excellent service to our current and prospective customers.

ResponsibilitiesAnswer the phone, transfer calls, and gather detailed information from customers.Relay information about company timelines for scheduling install projects and lead times to get back to customers.Schedule Install Sales Representatives/Project Managers to go out on site visits.Work closely with, cross-train, and back up other Install Customer Service Representatives.Respond to customer inquiries, collect appropriate information, and pass it off to the appropriate person.Process production orders, sales orders, quotes, and other supporting documents accurately and timely.Monitor orders through the system and sales process as necessary.Communicate, relay, and provide important information to customers, following up as necessary and providing updates as requested.Provide troubleshooting assistance for customer orders, account statuses, inventory requests, and other relevant inquiries.Investigate and resolve customer problems with deliveries or production.Estimate date of delivery to customers based on knowledge of the firm's production and delivery schedules.Essential SkillsCustomer serviceOrder entryData entryCustomer supportMicrosoft OfficePhone operationMulti-line phone usageOutlookExcelInventory managementAdministrative supportOrder processingAdditional Skills & Qualifications6 months+ experience in customer service/administrationComputer savvy (Outlook, email, document management, Microsoft suites)Ability to ask good questions and gather informationAbility to work in a fast-paced environmentProfessional communication over the phoneAttention to detail and ability to enter accurate dataWork Environment

Working in office Monday to Friday, 8am - 4:30pm. Fully onsite in Clackamas.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Clackamas,OR.

Application Deadline

This position is anticipated to close on Apr 24, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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