The Order Management Specialist with German serves as the primary point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive experience. They play a crucial role in maintaining customer satisfaction, fostering loyalty, and upholding the reputation of the company.

Location: Wrocław

Work model: Hybrid

Key responsibilities:Communicating with customers through phone and e-mailMake use of shared mailbox for business communication and categorize and archive messages in line with guidelinesProcess orders in time (depending on segment, country and shipping location and customer segmentation) and respond promptly to customer requirementsMonitor orders making use of standard tools (ERP) and communicate and coordinate with stakeholders and customers as necessaryAssure export compliance check (Amber Road) is performed when creating  delivery address or new partnerLog customer complaints in the CAIR system using the standard error codesTake action and offer solutions to enquiries and complaints in compliance with delegation of authority, follow up to ensure resolutionBuild sustainable relationships and trust with customers through open and interactive communicationFollow customer service best practices, procedures, PPG guidelines and policies and legal requirementsMaintaining a positive, empathetic and professional attitude toward internal and external customers at all times.Prepare input for the daily meeting “daily huddle” of the team: priorities for today and hurdles.Give feedback on the Mission Status Report, KPI’s, team results and open actions during the weekly or monthly meeting

Qualifications:Secondary education or higher and/or 2+ years of relevant experience (in Order Management or Customer Service)Fluency in English and GermanFamiliarity with MS Office environmentOracle or SAP knowledge would be considered an assetGood communication skillsCooperation within the teamConscientiousnessProblem solving

Competencies: Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly, concisely, and professionally to diverse audiences.Customer Focus: Strong customer orientation and a genuine desire to help and support customers, coupled with the ability to anticipate needs, exceed expectations, and build rapport.Problem-Solving Abilities: Effective problem-solving skills, with the capacity to analyze situations, identify root causes, explore solutions, and implement resolutions in a timely and proactive manner.Attention to Detail: Keen attention to detail and accuracy in processing orders, handling transactions, and documenting information, with a commitment to minimizing errors and ensuring quality.Interpersonal Skills: Strong interpersonal skills, including empathy, patience, and tact, to interact professionally and respectfully with customers, colleagues, and stakeholders across various channels and situations.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. 
 
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
 

\nAbout us:

\n \n Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
\n
\n PPG: WE PROTECT AND BEAUTIFY THE WORLD™
\n \n Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
\n
\n The PPG Way
\n Every single day at PPG:
\n We partner with customers to create mutual value.
\n We are “One PPG” to the world.
\n We trust our people every day, in every way.
\n We make it happen.
\n We run it like we own it.
\n We do better today than yesterday – everyday.

\n \n PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

\n \n PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
\n \n Benefits will be discussed with you by your recruiter during the hiring process.