Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Order to Cash - Assistant Manager - English – Remote EMEA EU.

We are looking for someone with extensive knowledge and understanding of entire OTC process with expertise in managing a team of OTC analysts. We need someone with strong operational knowledge proven track record of running high performing teams in OTC

In this role, you will be expected to work on strict deadlines in a business environment.

In this role, you will be responsible for all the activities related to O2C domain
· Own the end to end OTC process with minimum supervision
· Manage the OTC portfolio and maintain strong customer relations business acumen
· Manage Client and Process independently and with minimum supervision
· Should be able to speak to the clients to discuss the input and resolve any queries for disputes
· MIS/SLA Reporting - Monthly / Weekly / Daily and Dashboard preparation
· Actively manage the business continuity plans for the process
· Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks
· Continuous coaching and developing team members: hire, assess, and document performance
· Support team priorities and initiatives and effectively manage workload
· Team management negotiation skills. Must have a Problem solving attitude
· Lookout for automation opportunities to bring efficiency, analytical mindset to identify QPA/RPA opportunities and work with LDT team for implementation
· Confirm that proper escalation procedures are followed according to established business practices
· Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership
· Understanding and Reporting of Service Level Agreement
· Deliver the required data for audit purposes
· Drive continuous improvement in key operational metrics through Six Sigma methodologies
· Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate help them to develop the process standards
· Making the accounting process controls established through the internal policies
· Ensure Key Metric’s are met, and service is delivered to end users as expected
· Daily usage of client’s tools for the assigned activities
· Daily Quality Check for the matching which team has matched.
· Preparing VIC, conducting 1-0-1 for all team members
· Updating FLM Cockpit daily
· Awareness/understanding of industry best practices and industry benchmarking. To create the vision from as is state to improved state for process

Qualifications we seek in you
Required
· Prior work experience.
· Excellent Leadership skills. Demonstrated experience in resource management, team performance management, recruitment and training
· Proficient in using the MS Office package especially with MS Excel, PowerPoint, Outlook
· Excellent communication presentation skills
· Relevant OTC domain experience and SAP experience is mandatory
· Language level: English C1

Preferred
· Exposure to Six Sigma training preferred
· Experience with international process transition would be added advantage
· Experience in creating, implementing driving Structured Action Plans

What we offer?
· Attractive salary and benefits such as Medical Aid, Retirement and risk benefits
· Work in a multicultural environment;
· Various trainings (technical soft skills);
· Development opportunities in a growing multinational company;

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.