Overview:
Waters has an exciting and challenging opportunity available for a China Order Operations Order to Cash S4 Lead to drive and successfully delivering solutions in the S4 HANA Implementation. This role is base in Shanghai, and will report to the Sr. Customer Operations Manager.
The OTC S4 Lead will be responsible for spearheading the System upgrade in Waters, by collaborating closely with Waters Global S4 project team and Order Operations team and key stakeholders. China Order Operations Order to Cash S4 Lead will be the subject matter expert leading China to a successful implementation, drive the system evolution, such as transition to S4 HANA via system conversion, HANA migration, system release upgrade, and so on. Meet Waters business and digitalization requirements, improve effectiveness and efficiency in the entire Order to Cash process, and drive for customer satisfaction.
The ideal candidate is passionate about driving operational excellence, harmonizing best practices, optimizing operations process, improving efficiency, and increasing customer satisfaction.
ResponsibilitiesKey Responsibilities:
Responsible for SAP S4/HANA transition program and end-to-end development in GC, by partnering with global team and cross-functionals, including building new capabilities in the entire Order to Cash process, and shifting to new S/4 HANA platform, and delivering excellent customer experience to customersParticipate in S4 Design Phase as subject matter expert. Participate in Design sessions (functional and cross functional), develop requirements based on industry best practices, review and approve designs for area of expertiseParticipate in S4 Testing Phase Activities: Develop test scripts, prepare test sample data, conduct tests, review/approve test results (automated and manual tests).Participate in S4 Data Mapping Activities: Participate in data modeling design sessions (Align data requirements, policies with process design and business needs), Review and approve data transfer scripts, review, and approve results.Participate in S4 Change Management Activities: Act a change agent for area of expertise, Design and develop training materials, Act as train the trainer for area of expertise.Participate in S4 Hypercare: Support S4 program post go-live. Support critical escalations and develop continuous improvement roadmap for future releasesBusiness requirements collection, map business requirements to the technical architecture design and data model. Leverage data analysis to identify inefficiencies and gaps in process, and provide solutions to make changesFunction as a strong influencer both at the local level, in terms of driving change, as well as at the global level, in terms of representing China business needs in key operational decision making in system and process design and the alikeChange management in SAP upgrade roll-out activities, through different phases of preparing, execution, testing, data migration and integration, documentation, etc., and providing proper trainings to stakeholders, to ensure a smooth change on system and daily processes at the GC level QualificationsQualifications:
Bachelor’s degree or above in major of Computer Science, Software engineering, or relevant discipline+7 years’ experience in customer operations, or end-to-end Order to Cash Process implementation experience in SD, digital solutions experience.Expert knowledge of MS Office tools. Experience in SAP SD project, especially OTC areas in S4H is a plus.Project management, strong analytical and problem-solving skills; acts decisively and swiftly, identifies problems and experience developing and presenting clear and concise solutionsExcellent communication skills in both Chinese and English Highly collaborative and team player, proven track record of successfully cross functional teamwork and ability to manage through influenceStrong sense of ownership and conflict management, Self-motivated and thrives in a dynamic business environmentAbility to travel and attend meetings during US and Europe time zone Company DescriptionWaters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.
Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.
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