Purpose:  Proactively analyze customer orderbooks, identify actions to improve deliveries/service, coordinate the implementation of levers to improve performance while communicating status to customers/sales in a clear and accurate manner. Ensure the accurate integration of customer orders into company systems while verifying order and master data accuracy and proactively addressing issues directly with customers and/or internal departments.

Key Accountabilities:
•  Analyze customer orderbook and identify risks to achieving on time deliveries, sales targets and/or strategic objectives
•  Use the orderbook analysis and supply availability projections to identify and action purchasing, order fulfillment, distribution and/or inbound prioritization in coordination with related functions. 
•  Ensure proper Master Data set-up prior to order integration to facilitate timely processing of orders 
•  Once received, verify order accuracy and address discrepancies with customers and/or internal departments
•  After each deadline (e.g. Booking, Weekly AR), provide order confirmations to sales and customers
•  Effectively communicate orderbook status information to sales and customer teams in a manner that highlights issues, actions taken and/or the need for further decisions
•  Publish weekly supply availability projections to track On Time Availability (OTA) and provide all teams with a consistent measurement (one source of the truth) and early identification of issues
•  Work with Sales account teams to identify orderbook actions, issues and needed changes (e.g. Delivery Blocks, Distros, pricing)
•  Establish relationships with customer merchandising teams to facilitate needed orderbook actions while minimizing the need for direct involvement of the sales team
•  Identify and escalate delayed orders with respective warehouse and direct ship teams
•  Create delivery notes and resolve delivery note issues to assist with warehouse order flow and facilitate timely shipping 
•  Manage Contract & Call-off orders effectively utilizing EDI and SAP functionality
•  As needed, manually enter booking, reorder & clearance orders accordance to company policies
•  Enter return, cancellation & claim requests
•  Represent the company in a professional manner while communicating effectively with customers, sales teams, and other internal parties regarding the adidas product line, policies and procedures

Knowledge Skills and Abilities:
•  Proficiency in relevant computer systems (SAP, Microsoft- Excel, Outlook) 
•  Process transactional data accurately 
•  Excellent written, verbal and professional communications 
•  Works independently with strong organizational skills 
•  Demonstrates a sense of urgency and ownership 
•  Reviews data to identify trends and initiate improvement actions 
•  Proven experience in challenging an existing process(es) and developing unique solutions to problems 
•  Ability to articulate complex ideas and focus on critical tasks
•  Ability to develop positive working relationships at various organizational levels and influence others to achieve goals 
•  Ability to work in a team environment to accomplish a shared goal
Qualifications: 
•  Bachelor’s Degree preferred and 2 years or more related experience; or equivalent combination of education and related experience

•  Minimum of 1 year of experience in a role involving direct interaction with external or internal customers