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Detailed Job Description:

The Organizational Change Management Consultantwill serve as the principal line of communication for the project team. The dutiesand responsibilities of this position are as follows:

Develop and execute change management strategies and plans to maximize employee adoption while minimizing resistance. Carry out change impact assessments that include stakeholder identification, impact analyses, and change readiness evaluations. Apply structured change management methodologies and tools to design stakeholder engagement, communications, and learning strategies. Generate key deliverables, including but not limited to, communication plans, coaching plans, training plans, resistance management plans, and readiness analyses. Translate the implications of system and process transformations into actionable activities. Collaborate with various business areas to ensure consistency in adoption. Create and manage a comprehensive stakeholder engagement plan to anticipate and mitigate resistance. Identify potential risks, conduct an analysis, and prepare risk mitigation tactics. Develop, execute, and monitor the program communications plan, ensuring timely execution. Coach executive leadership, stakeholders, and learning and development staff to facilitate successful organizational changes. Establish processes for communication preparation, channel utilization, review, and distribution. Advocate for activities that promote user education and adoption of new services and technologies. Formulate and implement the programs training/learning plan. Gauge success by identifying and evaluating Customer Experience and Satisfaction metrics. Track the timely execution of all OCM - related project deliverables. Provide coaching and mentorship to other team members. Perform other duties as assigned.

Required Experience:

Minimum of five years of recent experience in organizational change management, communications, and learning improvements, with a focus on leading enterprise-level process improvement projects. Solid project management skills and familiarity with project management tools such as MS Project. Deep understanding of change management principles and methodologies. Ability to adapt to and work effectively in ambiguous situations, resilience/tenacity, propensity to persevere. Excellent verbal/written communication, problem-solving, and decision-making skills; a customer service and teamwork-oriented approach. Demonstrated ability to influence, mentor, and be a reliable source of knowledge for less experienced team members. Prior experience working with technical IT teams and business users. Bachelors Degree, from an accredited college/university, in Computer Science, Information Systems, or other related field, and five (5) years of equivalent work experience