Work Flexibility: Field-based

Provide effective technical consultative service to customers before, during and after routine surgical cases 

Consistently drive customer and patient satisfaction 

Apply product proficiency by ensuring customers comprehend technical specifications and on-label use of products 

Provide inventory management and invoicing to customers and branch operations 

Duties & Responsibilities  

Provide surgeons and clinical staff with technical information regarding the use of Stryker products prior to, during and/or after surgical procedures; respond to customer queries and requests. 

Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location.   

Attend and support routine primary surgical procedures. 

Confidently identify and troubleshoot product-related problems and/or issues related to a customer’s application of a product. 

Document every incident regarding product performance; assist in preparing reports regarding these product issues according to Company policy and governmental requirements.  

Assist in the return/addition of goods resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures. 

Ensure that products requiring maintenance and/or evaluation are returned to the branch in a timely manner. 

Under the direction of a manager, Sales Rep or Senior Orthopaedic Specialist, provide limited product training to colleagues and/or customers in both one-on-one and in-service settings. 

Help drive sales initiatives by assisting with technology upgrades. 

Interact with various internal stakeholders (e.g., marketing, product development) concerning products and product application. 

Successfully complete initial training/certification program for Orthopaedic Specialists and demonstrate proficiency in products routinely used in specific customer accounts. 

Maintain product/instrumentation knowledge and professional skills through internal training, external seminars and other available means. 

Requirements 

High School diploma.  Prefer Associate’s Degree or Bachelor’s Degree in a technical field of study. 

Prefer 2+ years as hospital and/or military surgical technician, nurse or other directly relevant position 

Demonstrated problem solving, communication and teamwork skills, including the ability to drive clear verbal messages regarding technical subjects 

Demonstrated ability to manage complex processes with high detail orientation 

Demonstrated ability to provide accurate, timely and effective customer service  

Demonstrated ability to utilize office systems (Microsoft Office)  

Prefer proficiency in order and inventory management systems 

About Stryker 
 
Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.  

Travel Percentage: 20%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.