MS OSS Support Engineer 

The OSS Management Engineer assures the maintenance of OSS/SQM and upgrades / updates of the OSS/SQM SW / HW within the agreed SLA's . He is responsible for the OSS/SQM maintenance & upgrade, error collection and preventive maintenance . It is responsible for data administration ( CMDB) and identify Management function
•  Independently works within broad guidelines and uses best practices and knowledge of the Managed Services function, within an overall MS context.
•  Works with substantial discretion and uses specialist knowledge, analytical skills, judgment and broad conceptual and practical experience to solve complex problems, both one-off and recurring, and to contribute to MS process and practice improvements.
•  Takes responsibility for planning and executing (including through others) a complex problem resolution, configuration, or other change request. Develops Methods of Procedure (MoPs) to be followed for performing specific, medium- to high-risk operations activities.
•  Liaises, and takes leadership from an MS real-time and day-to-day, end-to-end delivery perspective, with counterparts in other MS functions, in other Nokia services groups (EG Field Force, Care), in 3rd party organizations, and / or in the customer's organization, on high impact individual or multiple recurrent incidents, or risks.
•  Translates to the next level of detail global standardized procedures / checklists to specifics for an MS customer.

Experience and Education
•  Experience between 5-7 years
•  Educational Qualification B.E/B.Tech(ECE,EEE,CSE,IT)
 

•  The OSS Management Engineer assures the maintenance of OSS/SQM and upgrades / updates of the OSS/SQM SW / HW within the agreed SLA's . He/She is responsible for the OSS/SQM maintenance & upgrade, error collection and preventive maintenance . It is responsible for data administration ( CMDB) and identify Management functions 
•  Independently works within broad guidelines and uses best practices and knowledge of the Managed Services function, within an overall MS context.
•  Works with substantial discretion and uses specialist knowledge, analytical skills, judgment and broad conceptual and practical experience to solve complex problems, both one-off and recurring, and to contribute to MS process and practice improvements.
•  Takes responsibility for planning and executing (including through others) a complex problem resolution, configuration, or other change request. Develops Methods of Procedure (MoPs) to be followed for performing specific, medium- to high-risk operations activities.
•  Liaises, and takes leadership from an MS real-time and day-to-day, end-to-end delivery perspective, with counterparts in other MS functions, in other Nokia services groups (EG Field Force, Care), in 3rd party organizations, and / or in the customer's organization, on high impact individual or multiple recurrent incidents, or risks.
•  Translates to the next level of detail global standardized procedures / checklists to specifics for an MS customer.
•  Takes responsibility for planning and executing (including through others) a complex problem resolution, configuration, or other change request. Develops Methods of Procedures (MoPs) to be followed for performing specific, medium- to high-risk operations activities. 
•  May act as leader for an MS functional team, coordinating and allocating work, coaching and providing on-the-job training to other team members, making recommendations in their formal performance assessment. May act as a "shift" leader of multiple functions.
•  May monitor the set of tickets received by the OSS Management team , taking corrective action if there is a risk to, or breach of agreed service levels, including through the re-prioritization of work and / or engagement of additional temporary resources.