About this opportunity
 
We are now looking for a Support Engineer in our MMEA S&R organization. This is an opportunity to work at a market level in an organization which is operating in more than 180 countries. We are at the forefront of developing and delivery most advance equipment in telecommunication industry.
 
What you will do
 
•    Work as technical SPOC for OSS domain issue for customer.
•    Validate that customer requests according to contract.
•    Implement problem management actions, report results of implementation.
•    Perform Pre-emptive / reactive support.
•    Write RCAs for outages or issues.
•    Handling emergencies, HOT issues.
•    Act as investigation Leader with the responsibility to own E2E CSR investigation and progress.
 
You will bring
 
•    Min years of experience: (3 to 6)
•    Domain experience: Experience with RedHat, Dell EMC Storage, backup solution, HP Blade, Scripting, Perl, java.

•    Problem Solving, Critical Thinking, delivering results & meeting customer expectations
•    Negotiation & argumentation skills
•    Planning & organizing skills
•    Presentation & communication skill
•    Working with people
•    Applying expertise & technology to provide solution.
•    Need to be flexible in working time and also travelling depending upon the requirement.

Fluency in English and Turkish is must.

​Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papL_

​Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.  Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

 Primary country and city: Türkiye (TR) || Istanbul

Job details: Support Engineer