OTC Manager
Location: Wrocław / Warsaw / Katowice
Hybrid model: 2 days office/3 days remote
Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
The opportunity
As part of our EY - Finance Consulting Team, you will help clients develop their Performance Improvement initiatives and identify potential opportunities for performance improvements drive them. This includes techno-functional role conducting finance processes assessments, deep diving and analysing pain areas and coming up with solutions. The client base spans across industries and countries.
Your key responsibilities
• Lead and manage the OTC process, ensuring service delivery excellence and compliance with best practices.
• Drive optimization of service management and enhance customer relationships while managing credit risk.
• Utilize OTC tools and technologies to implement process enhancements and drive automation.
• Mentor and develop junior staff, fostering a culture of growth and continuous improvement within the team.
• Oversee the monitoring and management of outstanding AR balances, proactively addressing overdue accounts and implementing collection strategies.
• Conduct in-depth analysis of customer payment trends to identify risks and develop proactive solutions.
• Perform credit assessments on new customers and manage credit limits in accordance with established guidelines.
• Escalate complex collection issues to relevant stakeholders for timely resolution.
• Ensure the accurate and timely generation of invoices, maintaining data integrity and proper coding.
• Review and reconcile cash receipts against outstanding invoices, efficiently resolving discrepancies and applying payments.
• Manage unapplied cash and suspense accounts, investigating and resolving discrepancies.
• Identify and implement improvements within the O2C process, focusing on automation and workflow efficiency.
• Develop and monitor key performance indicators (KPIs) related to AR aging, collection efficiency, and customer payment trends.
• Conduct root cause analysis of payment delays and implement corrective actions.
• Collaborate closely with sales teams to address customer inquiries regarding invoices and payments.
• Work in partnership with the accounting team to ensure accurate financial reporting and compliance.
• Coordinate with customer service to resolve billing disputes and customer concerns.
Skills and attributes for success
• Bachelor's degree in Business, Finance, or a related field; Master's degree or professional certification (e.g., ACCA) preferred.
• 5-7 years of experience in OTC management with a strong service delivery background.
• Proficiency in OTC tools and technologies such as Tableau, Power BI, and GenAI.
• Excellent analytical, strategic, and communication skills, with the ability to influence stakeholders at all levels..
What we look for
• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• Opportunities to work with EY Advisory practices globally with leading businesses across a range of industries
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations – Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
About EY
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build.
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