Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Order to Cash

In this role, The Order to Cash (OTC) Specialist is responsible for the validation and execution of order processing and invoicing, contract creation and validation, claims and deductions and accounts receivable. The OTC Specialist performs all necessary work and tasks to ensure administrative goals and metrics are met and works closely with the Supervisor to delivery outstanding results for our clients. Essential job functions include, but are not limited to:

Responsibilities

Order Entry
Enters and processes accurate and timely orders by utilizing EDI and order requirements.
Ensures accurate entry through knowledge of client’s items/policies for proper delivery to the customer.
Ensures accurate pricing and promotion information by communicating with Business Development Assistant.
Reconciliation
Reconcile orders to ensure accuracy of information.
Indicate discrepancies by tagging with promotion/pricing/etc. disputes in system.
Provides Ad-hoc reporting as necessary.

Administrative
Supports administrative activities by maintaining communication flow and serving as a liaison to Business Development Managers and other support staff.
Ensures accurate and timely communication with clients and customers through ongoing correspondence.
Provides backup documentation to departmental co-workers.
Client and Customer Interaction
Assists in meeting Company and Client/Customer objectives by understanding sales volume, profitability, and incremental growth opportunities for each brand.
Ensures customer and client satisfaction by proactively seeking input, recommending solutions, and solving problems through independent thinking.

Qualifications we seek in you

Minimum Qualifications / Skills

Education Level: (Required) High School Diploma or GED

Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and web browsers

Preferred Qualifications/ Skills

Experience in customer service, deductions management, accounts receivable, or another related administrative field:
• Bachelor’s Degree
• Excellent written communication and verbal communication skills.
• Well-organized, detail-oriented, and able to handle a fast-paced work environment.
• Strong prioritization skills.
• Ability to complete multiple duties with accuracy, shifting from one to another with frequent interruptions and competing deadlines.
• Team building skills.
• Ability to work independently and prioritize duties with minimal supervision in order to meet deadlines

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.