Company Description

Founded in 2010 by a small group of creatives, & Other Stories grew from the wish to give women the freedom of expression through one brand. We’re a one-stop styling destination filled with collections from our design ateliers in Stockholm and Paris.

Job Description

We believe that you will be a part of cultivating a friendly and warm shopping experience for & Other Stories customers through organic customer service, product knowledge, operational routines and overall upkeeping within a value driven team environment to drive sales. 

Customer Service 

Greet and engage all customers in conversation  Utilize an organic customer service approach to create an easy and inspiring shopping experience for every customer Provide relevant and detailed product knowledge of all & Other Stories merchandise including but not limited to fabric types, washing instructions, garment fits, trends etc. Communicates with customers courteously and promptly in-person and via phone 

Operations 

Ability to complete the full garment processing cycle from unpacking to steaming per & Other Stories guidelines and best practices to maximize selling opportunities Handles customer transactions at the register and packages purchases according to & Other Stories standards in a courteous and friendly manner Replenishes all departments consistently throughout the day to ensure full inventory on the shop floor Upkeeps & Other Stories logistic standards and overall cleanliness of stockrooms and back stocked merchandise Maintains & Other Stories shop floor standards by ensuring product care is met throughout the day Supports with execution of reductions and campaign set ups according to & Other Stories guidelines Adheres to & Other Stories values, policies and procedures as outlined in company handbook  

 

Team Player 

Partners with team members to ensure customers receive the best customer service in a friendly shopping environment  Responsible for keeping shop floor and stockrooms clean, well maintained and handed over per & Other Stories standards  Willingness and ability to readily respond to changing circumstances and expectations  Assists in training new team members with high level of customer service focus  Being straight forward and open minded including when receiving and sharing feedback 

 

Financial Accountability: None 

 

 

 

Qualifications

Minimum Candidate Qualifications: 

Must be able to work a flexible work schedule including nights and weekends High School graduate or equivalent preferred At least 6 months of experience in direct customer service, retail industry preferred Ability to lift in excess of 20 pounds Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance Ability to climb a ladder and use a step stool 

 

Competencies: 

Exceptional customer service and interpersonal skills Ability to recognize and execute selling opportunities Ability and willingness to run a cash register Excellent communication and organizational skills Lively interest and knowledge in fashion and design trends Passion and drive for retail industry  Ability to multi-task in a fast-paced environment Ability to take initiative to complete tasks and solve problems Ability to meet deadlines  Ability to manage time and prioritize 

Job Status:  Non-Exempt, Hourly (Part-Time or Full-Time) 

The hourly pay for this role is $17.50

 

EEOC Classification: SLS 

Additional Information

All your information will be kept confidential according to EEO guidelines.