Outbound Administration Agent Start Date: 3/10/2025 Pay Range: $20/hr Contract Length: 6 month contract to hire Worksite Location: 1140 Galaxy Way Suite #150, Concord, CA 94520 Schedule: 40 hours per week within below hours of operation Hours of Operation (open availability required within this range): Mon-Fri 6am-6pm Key Responsibilities: · Manage email inboxes and address customer needs as required. · Complete follow-up work promptly · Handle customer complaints and ensure resolution · Log customer comments in the system · Respond to customer email inquiries · Review billing statements, and answer questions regarding invoices · Make account adjustments, process refunds and credit card payments · Evaluate customers' requests to cancel service and take appropriate action to retain the account. If not able to retain the customer, process the cancellation. · Scan and file all written communication between department and customers. · All other miscellaneous responsibilities and other duties as assigned. · Take inbound calls when necessary and handle our customer with the utmost care Qualifications: · 1-2 years heavy admin duties skills required. · High School diploma or equivalent required; 1-2 years post-high school education preferred · Excellent communication skills are required. · Good computer data entry and retrieval skills are required. · Excellent follow-through and problem-solving skills are required. · Intermediate word processing and basic spreadsheet competence are required. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Concord,CA. Application Deadline This position is anticipated to close on Mar 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.