outbound call center representative
Randstad US
outbound call center representative.
+ louisville , kentucky
+ posted today
**job details**
summary
+ $18.99 - $19 per hour
+ temporary
+ high school
+ category office and administrative support occupations
+ referenceAB_4650112
job details
We are seeking a dedicated Outbound Call Center Representative to support a 6-8 week contract. This role involves making outbound calls to provider offices, assisting them with new system login information, and helping them verify Tax ID and verification codes. The position requires individuals who are comfortable with high-volume calling and can adhere to scripted calls while ensuring high-quality service.
salary: $18.99 - $19 per hour
shift: First
work hours: 9 AM - 5 PM
education: High School
Responsibilities
+ Make 75-100 outbound calls daily to healthcare providers' offices.
+ Assist providers with logging into a new system, including providing login information and troubleshooting basic issues.
+ Verify provider details using basic Excel functions.
+ Follow a scripted call flow to ensure consistency and accuracy of information provided.
+ Maintain accurate call logs and track progress through daily calling lists.
+ Ensure that all calls are completed within the 10-15 minute call window.
+ Provide excellent customer service while managing multiple tasks.
Skills
+ Follow-up
+ Active Listening
+ Telephone Etiquette
+ Customer Service
+ Customer support (1 year of experience is required)
+ Client Service
+ CRM
+ Basic Software Skills
+ Excel (2 years of experience is required)
+ outbound calls (1 year of experience is required)
Qualifications
+ Years of experience: 2 years
+ Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
**get in touch**
we are here to help you with your questions.
KR
**kyrstie remington**
+ kyrstie.remington@randstadusa.com
Confirm your E-mail: Send Email
All Jobs from Randstad US